Toyoko Inn Club Card Membership Terms and Conditions

These Terms and the Rules are subject to change. At all times, the latest version of these Terms and the Rules, and any announcement made on the Official Website, shall apply to the Toyoko Inn Club Card.

There are physical and digital versions of the Membership Card. If the phrase “Membership Card” is used in these Terms, it includes both the physical and digital versions of the Membership Card.

We may have our group companies or a third party operate the Secretariat.

Each customer who desires to join the Toyoko Inn Club Card shall agree to these Terms and the Rules and then apply for membership by filling in the necessary information (hereinafter referred to as the “Registered Information”) on the membership application form and paying the membership fee at the reception desk of the Hotel. Please note that the only address that can be registered for the Toyoko Inn Club Card is the Member’s residential address in the country where the Member currently resides.

To receive membership benefits, a Member needs to receive a Membership Card issued by us. A customer will be able to receive benefits and services as a Member upon receipt of the Membership Card.

Each Member shall use and manage the Membership Card with the due care of a prudent manager. The Membership Card shall not be loaned or transferred to any other person. If the Membership Card is used in an unauthorized manner due to a violation of the foregoing by a Member, the Member shall be fully liable for the unauthorized use.

Even if the physical Membership Card is lost, damaged, or destroyed, the digital membership card can still be used. If a Member desires the reissue of a physical Membership Card, we will charge 500 yen as a reissue fee.

Digital Membership Card refers to the Membership Card (QR code) displayed after logging in to the Toyoko Inn app. (Please note that any communications fees incurred in installing the app and presenting the digital Membership Card shall be borne by the customer.)

To join the Toyoko Inn Club Card, the following admission fee shall be paid: 1,500 JPY (15,000 KRW (Korea), 500 PHP (Philippines), or 25,000 MNT (Mongolia)) for General Status or 1,000 JPY (10,000 KRW (Korea), 300 PHP (Philippines), or 17,000 MNT (Mongolia)) for Student Status. There is no annual membership fee.

The admission fee shall be paid at the reception desk of the Hotel upon issuance of a Membership Card.

Once the admission fee has been paid, it will not be refunded for any reason.

Only an individual customer who is a junior high school student or older can become a Member. No legal entity or association can join the Toyoko Inn Club Card.

For issuance of a Membership Card, we use an official photo ID that can verify the identity of the applicant to confirm that the applicant is eligible for membership. When a student who does not have any official ID receives the benefit of the 1,000 yen admission fee, we will confirm their eligibility using a student ID card with a photo (a copy thereof is not acceptable). For a junior or senior high school student, a student ID card without a photo is acceptable. When anybody 60 years old or older is granted the special admission point, they will need to present an official certificate that allows confirmation of their age.

We are entitled to cancel the membership registration of a Member who has no record of staying with us or has earned no points for 36 consecutive months.

Membership registration is limited to one registration per person. Even in the case where it is found that a Member has multiple membership numbers, points will not be aggregated and Membership Cards will not be merged.

If a Member desires to withdraw from the Toyoko Inn Club Card, the Member themselves needs to notify the Secretariat of such withdrawal and proceed with the withdrawal procedures. When a Member passes away, a family member or relative may proceed with the withdrawal procedures on behalf of the Member. Please note that points cannot be transferred to another person, including a family member.

After completion of the withdrawal procedures, all Registered Information will be deleted.

A Member shall notify the Secretariat or Hotel reception desk of any error or change in the Registered Information without delay. However a Member may change Registered Information other than their name and date of birth on the My Page screen after logging in to the Official Website.

We shall not be liable for a Member’s failure to receive membership benefits due to the Member’s failure to notify us or make a change as set forth in the preceding paragraph.

When a Member applies for any of the membership benefits in accordance with the procedures set forth in these Terms or the Rules, we will provide the membership benefits specified in Article 15.

Membership benefits will be provided to a Member upon an application by the Member themselves. Only the Member themselves may use the membership benefits.

When a Member receives any membership benefits, the Member needs to present their Membership Card. If the Member does not present their Membership Card, the Member may not receive the membership benefits.

One point will be granted to a Member for each night the Member stays at the Hotel after membership registration. Points cannot be added for the use of multiple rooms and multiple stores on the same day. However, the maximum number of points granted for each night of stay in one room shall be one. If two or more Members stay in one room, such as a twin room or a double room, a point will be granted only to one of the Members.

To earn a point, a Member needs to present their Membership Card upon staying at the Hotel. If the Member fails to present their Membership Card, a point will not be granted to the Member later.

A point will be granted on the day immediately after the day the Member stays at the Hotel.

A point will be granted only if a Member made an accommodation reservation through the Official Website or directly with the Hotel where the Member is staying. A point will not be granted if a Member made an accommodation reservation through any website other than the Official Website or through a travel agency.

A point will not be granted for any free stay (such as a stay using a Free Voucher).

If a Member is 60 years old or older, one point will be granted to the Member as an admission point upon joining the Toyoko Inn Club Card. However, this applies only in the case where the Member presents an official ID that can be used to verify the Member’s age (a copy thereof is not acceptable) upon issuance of a Membership Card.

Some plans and Hotels are not eligible for points. Plans and Hotels that are not eligible for points are listed on the Official Website.

Points cannot be transferred to another person, including family members.

A Member can check the number of points they have earned as it is displayed on the My Page screen on the Official Website and on the Toyoko Inn app.

We will manage the points for each Member’s membership number and use the points to provide membership benefits, etc.

If some points fail to be added, we will correct the record of points when the relevant Member makes a request for such correction to the Hotel where the Member stayed or the Secretariat within six months from the date of the stay and we consider that such correction should be made for the record omission based on the request.

We may correct the number of erroneously added and deducted points at any time.

There is no expiration date for the points.

If the membership registration is cancelled or a Member withdraws from the Toyoko Inn Club Card, all points remaining at that time will expire.

A Member can receive a 5% discount on the room fee under the same conditions as those for grant of the points described in Article 12, Paragraph 4. However, a Member cannot use this benefit together with any other discount through a campaign or plan and/or with any Free Voucher.

A Member can make reservations for the Hotel up to 12 months in advance.

These Terms are governed by the laws of Japan. The parties hereto agree that the Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any dispute relating to these Terms.

When we terminate the Toyoko Inn Club Card, we will notify Members on the Official Website. The handling of unused points and other membership benefits at the time of termination will also be announced on the Official Website.