With regards to the Act on Specified Commercial Transactions

Toyoko Inn Co., Ltd.

1-7-4 Shin-kamata, Ota City, Tokyo 144-0054, Japan

Maiko Kuroda, President and Executive Officer (Representative Executive Officer)

Apart from applying to join online from the following URL, applications to join are also accepted at the reception desk of a hotel. https://www.toyoko-inn.com/club_card/

Joining the Toyoko Inn Club Card in Japan requires an admission fee of 1,500 JPY for general members or 1,000 JPY for students (presentation of an official ID or equivalent document at the reception desk of a hotel is also required).

If a Member desires the reissue of a physical Membership Card following the loss, damage, destruction, etc., of a physical Membership Card, we will charge 500 JPY as a reissue fee. (Even if the physical Membership Card is lost, damaged, destroyed, etc., the digital Membership Card can still be used.)

Apart from applying to join online from the following URL, applications to join are also accepted at the reception desk of a hotel. https://www.toyoko-inn.com/club_card/

Fees are settled by credit card if an application to join is made online. The admission fee is paid at the reception desk if an application to join is made at a reception desk. In either case, payment must be made prior to the provision of services.

If you apply to join online, you will be issued a digital Membership Card after installing the Toyoko Inn official app and logging in after completing payment of the admission fee. In addition, if you apply to join at a reception desk, you will be issued a physical Membership Card with a member number promptly after completing payment of the admission fee (digital Membership Card and physical Membership Card hereinafter referred to jointly as “Membership Card”). You are required to show the Membership Card issued when receiving member benefits.

We will provide a refund limited to cases of applying to join online if member benefits (establishment of an accommodation reservation based on member fees, etc.) have not been used and up to the 8th day of business of the Toyoko Inn Club Card secretariat including the day upon which the member number was issued to the customer. For consultation on refunds, contact the Toyoko Inn Club Card secretariat (Tel: +81-(0)3-3731-4545, weekdays 10:00am - 4:00pm). Fees for refunds shall be borne by the customer. In addition, refunds will be made through credit card companies. We do not issue refunds in cases of applications to join at the reception desk of a hotel because member benefits apply immediately.

Service fees differ based on accommodation facilities, accommodation plans, etc., so please confirm the details of facilities pages and accommodation plans on the Toyoko Inn official website and Toyoko Inn official app. Consumption taxes charged when staying at hotels in Japan are included in the fees shown on the Toyoko Inn official website or Toyoko Inn official app. In addition, you can confirm the amount including accommodation tax for hotels subject to accommodation tax on the reservation confirmation screen.

Should you wish to use telephone, fax or any other additional services at the hotel, separate charges may occur. Please check the relevant hotel page for further information.

Please apply through each facility’s page on the Toyoko Inn official website or Toyoko Inn official app.

Toyoko Inn Club Card members and Toyoko Inn Business Club members can apply from 12 months prior to the date of accommodation and general customers can apply from 9 months prior to the date of accommodation. Please note that in the case of full occupancy, it may not be possible to process all requests. The application period may differ based on your chosen plan, so please check the information displayed on each accommodation plan details page.

If applying on the Toyoko Inn official website or the Toyoko Inn official app, a reservation will be established when guidance on the completion of reservation is displayed on the customer’s screen.

Service will be provided from the established check-in time until check-out. The standard check-in time is from 15:00 and check-out is until 10:00. Check-in and check-out times may differ based on your chosen plan so please check the information displayed on each accommodation plan details page and reservation page.

Advance payment at the time of reservation: Payment is made by credit card at the time of reservation. On-site payment: Payment is made at check-in or check-out by cash, credit card, smartphone QR code payment, points as the member benefit of a Toyoko Inn Club Card member, or Toyoko Inn gift certificate or free single room voucher issued by us, or a gift card (VJA gift card, JCB gift card, Mitsubishi UFJ NICOS gift card, UC gift card, JTB nice gift).

After 12:00 on the day of check-in, the cancellation fee will be 100% of the booking cost. If you wish to cancel the 2nd or subsequent nights during a consecutive stay, you must inform us before 10:00 on the day you wish to cancel. In failing to do so, you will be charged a 100% cancellation. With regards to group bookings, cancellation within 7 days will incur a 10% cancellation fee; cancellation between 2-6 days will incur a 30% fee; cancellation on the previous day will incur a 50% fee and cancellation on the day of check-in will incur a 100% cancellation. Please note that cancellation fees other than the above may be set depending on accommodation plan, etc. In such cases those cancellation fees will be given priority, so please check the information displayed on each accommodation plan details page and reservation page.

Unfortunately, we cannot issue refunds after your stay. For bookings cancelled in advance that were settled by online credit-card payment, your refund will be issued through your credit card company.