Hotel Stay Terms & Conditions
Teams and conditions for accommodation contracts
Article 1. Scope of Application
Accommodation Contracts and related agreements to be entered into between the Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions, and any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
In the case when the Hotel has entered into a special contract with the Guest in so far as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Article 2. Application for Accommodation Contracts
A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
Name of the Guest(s);
Date of accommodation and estimated time of arrival;
Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No. 1); and
Other particulars deemed necessary by the Hotel.
In the case when the Guest requests, during his/her stay, to extend the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Article 3. Conclusion of Accommodation Contracts, etc.
An Accommodation Contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article.
However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
The deposit shall be first used for the total Accommodation Charges, etc. to be finally paid by the Guest, then second for the cancellation charges under Article 6 and third for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stated in Article 12.
When the Guest has failed to pay the deposit stipulated in Paragraph 2 by the date stipulated in the same Paragraph, the Hotel shall treat the Accommodation Contract as invalid.
However, the same shall apply only in the case where the Guest is so informed by the Hotel when the deadline for payment of the deposit is specified.
Article 4. Special Contracts Requiring No Accommodation Deposit
Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit as stipulated in the same Paragraph after the Contract has been concluded.
In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the deadline for payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be deemed that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
Article 5. Refusal of Accommodation Contracts
The Hotel is entitled not to accept the conclusion of an Accommodation Contract under any of the following cases:
When the application for accommodation does not conform with the provisions of these Terms and Conditions;
When the Guest does not notify the Hotel of the matters set forth in Paragraph 1 of Article 2, or when any of the matters notified is found to be false;
When the application for Accommodation Contract has been made for inappropriate purposes or by inappropriate means, or there is a possibility thereof;
When the applicant or the Guest has made a large number of reservations and cancellations in the past, or has engaged in any act similar thereto;
When the Hotel is fully booked and no room is available;
When the party seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene laws and regulations or act against the public order or good morals in regard to his/her accommodation;
When the party seeking accommodation is deemed to be a gangster organization, a member of a gangster organization, a quasi-member of a gangster organization, a party related to a gangster organization as defined by the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), or other antisocial forces;
When the party seeking accommodation is deemed to present a danger of engaging in violence, intimidation, threat, gambling, possessing or using prohibited drugs, committing other illegal acts or acting against public order or standards of decency, in the Hotel;
When the party seeking accommodation has conducted or is deemed liable to conduct himself/herself in a manner that will create a disturbance which annoys other guests;
When the party seeking accommodation is a patient with a specified infectious disease as prescribed in the Hotel Business Act (Act No. 138 of 1948), or it is highly suspected that he/she has a specified infectious disease;
When the Guest does not cooperate in taking acts necessary for preventing the spread of a specified infectious disease;
When the Hotel is requested by the party seeking the accommodation to assume an unreasonable burden in regard to his or her accommodation;
When the party seeking accommodation has, in the past, made a defamatory, libelous, threatening or inflammatory posting, etc. on social or other media regarding the Hotel or any of its employees (including the manager; the same applies hereinafter), and is deemed to have committed any act that obstructs the Hotel’s operation or damages the reputation and brand of the Hotel and the Toyoko Inn Group;
When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes; or
When a public announcement on outbreaks, etc. of new type influenza and other infectious diseases is made, and it is necessary to lend the Hotel to the national government, local governments or other organizations designated by them as facilities necessary for public interest, such as utilizing the Hotel as accommodation and recuperation facilities.
Article 6. Right to Cancel Accommodation Contracts by the Guest
The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit by the specified deadline as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2.
However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
In the case when the Guest does not appear by the expected time of arrival without advance notice, the Hotel may consider the Accommodation Contract as being cancelled by the Guest.
Article 7. Right to Cancel Accommodation Contracts by the Hotel
The Hotel is entitled to cancel the Accommodation Contract under any of the following cases:
When the Guest is a patient, etc. with a specified infectious disease as prescribed in the Hotel Business Act (Act No. 138 of 1948), or it is highly suspected that he/she has a specified infectious disease;
When the Guest does not cooperate in taking acts necessary for preventing the spread of a specified infectious disease;
When the Guest is deemed to be a member of a gangster organization, a quasi-member of a gangster organization, a party related to a gangster organization designated under the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), or other antisocial forces ;;
When the Guest violates these Terms and Conditions or does not follow the instructions of an employee of the Hotel;
When the Guest has engaged in or presents a danger of engaging in violence, intimidation, threat, or gambling, has possessed or used, or presents a danger of possessing or using prohibited drugs, has committed or presents a danger of committing other illegal acts, or has acted or presents a danger of acting against public order or standards of decency, in the Hotel;
When the accommodation deposit as prescribed in Paragraph 2 of Article 3 is not paid;
When, in paying the Accommodation Charges, etc., a fraudulent means of settlement is used, such as using another person’s credit card, or there is a possibility thereof;
When a fact falling under any of the subparagraphs of Article 5 is revealed after the conclusion of the Accommodation Contract;
When any of the matters registered under Paragraph 1 of Article 8 is found to be false;
When the Guest has engaged in, is suspected to have engaged in, or is liable to engage in acts such as smoking in bed, causing mischief with the firefighting facilities, etc. or other acts contrary to the measures deemed necessary in order to avoid the causing of fires as prescribed by the Hotel;
When the Guest has conducted or is liable to conduct himself/herself in a manner that will cause inconvenience to other guests or significantly impede the provision of services to other guests;
When the Guest insists on making an unreasonable demand (including a demand for apology or punishment) or imposing an unreasonable burden on the Hotel or any of its employees;
When the words or actions of the Guest have offended the dignity of another guest or an employee of the Hotel;
When the Guest has made a defamatory, libelous, threatening or inflammatory posting, etc. on social or other media regarding the Hotel or any of its employees, and has committed or is liable to commit any act that obstructs the Hotel’s operation or damages the reputation and brand of the Hotel and the Toyoko Inn Group, or is deemed to have committed any similar act in the past;
When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
When a public announcement on outbreaks, etc. of new type influenza and other infectious diseases is made, and it is necessary to lend the Hotel to the national government, local governments or other organizations designated by them as facilities necessary for public interest, such as utilizing the Hotel as accommodation and recuperation facilities.
If the Accommodation Contract is canceled in accordance with any of the subparagraphs (3) through (14) of the preceding Paragraph, the Hotel will not refund any Accommodation Charges already paid by the Guest. In addition, if the Accommodation Charges have not been paid, the Guest shall be required to pay cancellation charges equivalent to the Accommodation Charges. Further, in such case, the Guest will be refused use of the Hotel thereafter.
In the case where the Accommodation Contract is cancelled in accordance with subparagraph (1), (15) or (16) of Paragraph 1, the Hotel shall not be entitled to charge the Guest for any of the services which he/she has not received yet.
Article 8. Registration
The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation;
Name, age, sex, address occupation of Guest(s);
Nationality, passport number, port and date of entry in Japan for foreign nationals who don’t have resident registration in Japan;
Date and estimated time of departure; and
Other particulars deemed necessary by the Hotel.
The Hotel may require the Guest to show official identification documents, etc. for identification. In addition, the Hotel may make a copy of such identification documents, etc. presented by the Guest.
When foreign nationals stay, the Hotel will ask them to show their passport and will make a copy of it.
A Guest who applies for a plan to receive coupons, cash vouchers or other items similar thereto (hereinafter collectively referred to as “Coupons, Etc.”) may be required to present official identification documents, etc. for identification when receiving the Coupons, Etc.
In the case when the Guest intends to pay the Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as hotel tickets or credit cards, they shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
Article 9. Occupancy Hours of Guest Rooms
The Guest is entitled to occupy the contracted guest room of the Hotel from 3 p.m. to 10 a.m. on the next morning.
The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
Up to 2 p.m.: 1,000 yen (including tax) per hour.
Later than 2 p.m.: room charge in full.
Article 10. Observance of Use Regulations
The Guest shall, in the Hotel, observe the Use Regulations established by the Hotel.
Article 11. Business Hours
The business hours of the main facilities, etc. of the Hotel are as follows in principle, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and other means.
Service hours of front desk Closing time for entrance and lobby：None Front service：24hours
The business Hours specified in the Preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Article 12. Payment of Accommodation Charges
The breakdown of Accommodation Charges, etc. that the Guest shall pay and the method of calculation thereof are as listed in the Attached Table No. 1.
Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as hotel tickets or credit cards approved by the Hotel at the front desk at the time of the arrival of the Guest.
Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities that are provided for him/her by the Hotel and are at his/her disposal.
Article 13. Liabilities of the Hotel
The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements.
However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
Article 14. Handling When Unable to Provide Contracted Rooms
The Hotel shall, When unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest in so far as practicable with the consent of the Guest.
Article 15. Handling of Deposited Articles, etc,
The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure.
However, for cash and valuables, when the Guest has not reported the kind and value thereof, the Hotel shall compensate the Guest within the limits of 50,000 yen.
The Hotel shall not compensate the Guest for the damage when loss, breakage or other damage is caused, unless otherwise determined to be the result of intention or negligence on the part of the Hotel, to the goods, cash or valuables that are brought into the premises of the Hotel by the Guest but are not deposited at the front desk.
The Hotel will not keep valuables or cash in the event a Guest wishes to deposit articles at the front desk after checkout. We may also refuse to keep other articles due to their nature, storage space and other reasons.
Please note that the following conditions apply when the Hotel keeps articles belonging to a Guest.
Please notify the Hotel when you will be picking up the deposited articles.
The Hotel will keep articles for up to one month in the event a Guest does not pick them up by the date specified above.
In the meantime, the Hotel will try to contact the Guest using the contact details registered under Article 8 (Registration).
If the Hotel cannot establish contact with the Guest and the Guest does not request return of the articles within one month after the due date, the Hotel will send the articles to the address registered by the Guest in accordance with Article 8 (Registration) by courier or other appropriate means.
When the articles sent are returned due to reasons such as refusal of receipt or inability to confirm residence, the Hotel will consider that the Guest has waived his/her rights, and will dispose of them.
The Hotel may charge the Guest with any costs incurred in contacting the Guest after the due date or returning and disposing of the articles.
Article 16. Custody of Baggage and / or Belongings of the Guest
When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his/her check-in.
If any baggage or personal belongings happen to be found after checkout, only in times when a possessor is found, we will contact such person as necessary and ask for his/her instructions.
If there are no instructions of the possessor, if the possessor is not found, or if the possessor does not pick it up, we will store it for 7 days including the date of discovery and deliver it to the nearest police station or dispose of it after 3 months.
Furthermore, other goods including food, drinks, and magazines shall be arbitrarily disposed of by the Hotel.
Article 17. Liability in regard to Parking
The Hotel shall not be liable for guiding the vehicle or the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited at the Hotel or not.
However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.
Article 18. Liability of the Guest
The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.
Attached Table No. 1: The breakdown of the Accommodation Charges, etc. (Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)
| Contents | |
| Basic Accommodation Charges | (1) Room Charge (2) Meals & Drinks Charge, Etc. (3) Consumption Tax (including local consumption tax) |
| Accommodation Tax | |
Note 1.
Basic Accommodation Charge is based on the Tariff at the front desk.
Note 2.
Accommodation tax is based on the tax rate determined by each local government.
Attached Table No.2：Cancellation Charge(Ref. Paragraph 2 of Article 6)
| Date when Cancellation of Contract is Notified | No Show | Accommodation Day | 1 Day Prior to Accommodation Day | From 2 days to 6 days Prior to Accommodation Day | 7 days Prior to Accommodation Day | |
| Contracted Number of Rooms | ||||||
| Individual | 1 to 9 | 100% | 100%*1*2 | |||
| Group | 10 and more | 100% | 100% | 50% | 30% | 10% |
*1
Accommodation Day Up to 12:00 (noon): 0%; Later than 12:00 (noon): 100%
*2
Cancellation of the accommodation contract for multiple nights from the second day onwards handles as follows. Date to cancel accommodation Up to 10 a.m. 0%; Later than 10 a.m. 100%
Remarks:
When the number of days contracted is shortened, a cancellation charge for the first day shall be paid by the Guest regardless of the number of days shortened.
When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
When part of a group booking (for 10 rooms or more) is cancelled, the cancellation charge shall not be charged for the number of rooms equivalent to 10% of the contracted number of rooms as of 7 days prior to the occupancy (when accepted less than 7 days prior to the occupancy, as of the date of such acceptance) (any fractions shall be rounded up to the nearest whole number).
As for the group specified in 3. above, this shall not apply if a Memorandum on Group Reservation or similar agreement has been concluded separately.
If there is a cancellation charge designated by other business partners, we will accept such amount as a cancellation charge.
(Revised April 1, 2025)
Terms of Use Agreement
Please not to bring into the hotel anything that might annoy other guests, or any of the following items:
Pets, including birds and other animals, with the exception of assistance dogs; Provided that the hotel offers a stay plan with dog has its own Terms and Conditions.
Anything emitting an offensive odor
Anything in considerably large volume
Flammable objects, explosives, or volatile oils; or
Illegal firearms, swords, or drugs.
Within the hotel, please do not gamble or act in any manner that would be detrimental to discipline or public order, and please do not behave in ways or use language that would annoy other guests.
Organized crime groups under the Act on Prevention of Unjust Acts by Organized Crime Group Members, their members, and other related parties are asked not to stay at our hotel or use its facilities. (If the fact of such identity or membership is found after a reservation has been made or during use of or stay at the hotel, arrangements will be terminated, and the relevant person(s) will be asked to leave at that point.) No organized crime group, member of such a group, organization or party related to any such group, or member of any other antisocial group may stay at our hotel or make use of our facilities. (If the fact of such identity or membership is discovered after a reservation has been made or during use of or stay at the hotel, arrangements will be terminated and the relevant person(s) will be asked to leave.)
Any guest who stays at our hotel for longer than 8 nights in a row will be asked to move to another room periodically for the sake of sanitation under Article 4 of the Hotel Business Law.
Please do not distribute advertisements or trade publications, or sell goods within the hotel or on the premises, without our permission.
Do not take photographs (hereinafter, including videos) for commercial purposes or in a manner that may disturb other guests in the building or on the premises of the Hotel without permission. In addition, please do not take photographs of the Hotel’s employee(s) (including the manager; the same applies hereinafter) without obtaining their consent.
Please do not use any facilities or equipment in the hotel beyond the designated location or purpose thereof.
Please do not significantly alter or change the condition of any facilities or equipment in the hotel through your use.
To Avoid Annoyance
Please refrain from going out of your room in nightwear or slippers.
Please refrain from smoking in bed, as it may cause a fire.
When you use TV, please pay attention to the volume so as not annoy other guests.
If you lose your cylinder room key, you must pay ¥10,000 for a replacement and give us a copy of your ID card.
Terms of Use of Sleep PJ
Chapter 1 General
Article 1 : (Application)
These Terms of Use of Sleep PJ (hereinafter referred to as "Terms") set forth the terms and conditions (including, but not limited to, the terms and conditions of use, etc.) relating to the use of the "Sleep PJ" services (hereinafter referred to as "Services") operated and provided by Toyoko Inn Co., Ltd. (hereinafter referred to as "Toyoko Inn") and apply to all customers who use the Services.
Article 2 : (Objectives and Purposes)
The Services allow a customer staying at a hotel of Toyoko Inn to obtain the results of the analysis and visualization of the sleep state of the customer on the day of his/her stay through Toyoko Inn’s application, and Toyoko Inn provides the Services in accordance with these Terms. The Services may be provided only at certain hotels of Toyoko Inn.
Article 3 : (Terms)
Toyoko Inn will provide the Services in compliance with applicable laws and regulations.
In using the Services, in addition to these Terms, various terms and conditions, terms, precautions for use, guidelines, etc. specified by Toyoko Inn (including any notices given to users by Toyoko Inn from time to time; hereinafter collectively referred to as the “Various Terms" and, together with these Terms, collectively referred to as “Terms, etc.”) shall apply together with these Terms.
Toyoko Inn may amend these Terms, etc. in accordance with laws and regulations without the customer’s consent. In such a case, the content and terms of provision of the Services shall be in accordance with the amended Terms, etc.
Customers will be notified of amendments to these Terms and other important matters, etc. concerning the Services by way of postings made on Toyoko Inn's official website or the dedicated application provided by Toyoko Inn.
However, any amendment to these Terms shall become effective upon the arrival of the relevant effective date after the content of the amended Terms and the effective date of such amendments are made known in advance on the relevant website or application.
Article 4 : (Application for Use)
The Services are for Toyoko Inn Club card members only. Some services are also available to customers who have an official Toyoko Inn account.
A customer who wishes to use the Services must agree to these Terms in advance and may not use the Services without agreeing to these Terms. The customer must agree to these Terms at the time of booking or checking into a certain hotel where the Services are available.
An application for the use of the Services shall be completed when the customer has agreed to these Terms and has completed checking into a hotel that provides the Services.
If Toyoko Inn determines that a customer who has applied to use the Services falls under any of the following items, Toyoko Inn may refuse to provide the Services to such customer without assuming any responsibility.
If the customer has committed any act in the past that violates or is likely to violate these Terms, etc.;
If the customer has violated, is in violation of, or is likely to violate any of terms of use in using any service provided by Toyoko Inn other than the Services;
If the customer is an Antisocial Force (meaning, collectively, an organized crime group (meaning an organized crime group as prescribed in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991)), an organized crime group member (meaning an organized crime group member as prescribed in Article 2, Item 6 of said Act), a company related to an organized crime group, a corporate racketeer, a rogue person or group proclaiming to be a social activist, a rogue person or group proclaiming to be a political activist, an organized special intellectual crime group, and any other person equivalent thereto as well as a person who has a close relationship with such persons.);
If the provision of the Services by Toyoko Inn to such customer interferes with the performance of Toyoko Inn's business; or
In any other cases Toyoko Inn deems inappropriate.
Chapter 2 Description of the Services
Article 5 : (Service Configuration)
The Services shall consist of the services set forth in the following Items:
Monitoring of the customer's own sleep state
The customer can learn about his/her own sleep state from the results of the analysis of data measured by “Sleep Monitor 02", which is a sleep measurement device installed in the bedding of the guest room (hereinafter referred to as "Sleep Monitor").
Various content services aimed at improving sleep and health
Based on the sleep state of the customer described in the preceding item, Toyoko Inn will provide various content aimed at improving sleep and health.
Any other services specified by Toyoko Inn
Article 6 : (Required Content)
The customer is required to download the "Hotel Toyoko Inn Official App" (hereinafter referred to as the "Toyoko Inn App") in order to receive the services described in the preceding article.
Chapter 3 Data Handling
Article 7 : (Measuring and Generating Data)
The Sleep Monitor built into the bedding installed in the guest room and sold by KDDI CORPORATION (hereinafter referred to as "KDDI") measures data such as the heart rate and body pressure of the customer while he/she is sleeping.
Measured data, Sleep Monitor identifiers (hereinafter referred to as "Device ID"), authentication identifiers and log information (hereinafter collectively referred to as "Measured Data, etc.") are sent to facilities in Japan managed by KDDI.
The Measured Data, etc. sent to KDDI will not include information that can identify an individual.
KDDI creates data showing sleep state based on the Measured Data, etc. (hereinafter collectively referred to as "Sleep Data"), analyzes sleep state using the Sleep Data, and sends to Toyoko Inn the analysis results, which are linked to the Device ID and authentication identifier of the Sleep Monitor.
In the Services, Toyoko Inn links the results in the preceding paragraph sent from KDDI to the customer's identification information and displays such results on its "Toyoko Inn App", and only Toyoko Inn retains information that identifies the customer, Measured Data, etc. and Sleep Data. KDDI will not retain any information that can identify the customer.
Article 8 : (Data Use and Protection)
Toyoko Inn and KDDI will handle any information related to the customer obtained in providing the Services in an appropriate manner in accordance with the following terms and policies:
Handling by Toyoko Inn: Toyoko Inn Privacy Policy
Handling by Toyoko Inn: Toyoko Inn Privacy Policy
Toyoko Inn may use the information on the customer, Measured Data, etc., Sleep Data obtained through the provision of the Services and the results of the analysis and processing thereof, after anonymizing the same so as not to identify the customer, for the purposes specified in each of the following items and to the extent necessary for the execution of Toyoko Inn’s business:
Effectiveness evaluation, function improvement and quality improvement of the various functions of the Services and the services provided mainly by Toyoko Inn;
Measurement and analysis of the usage of the Services and the services provided mainly by Toyoko Inn;
Investigation and response to failures and defects in the Services and the services provided mainly by Toyoko Inn; and
Statistical analysis for the purpose of developing new functions or marketing activities for the Services and the services provided mainly by Toyoko Inn, or development, research, and service improvement of new services.
Toyoko Inn may disclose to its contractors information on the customer, Measured Data, etc., Sleep Data obtained through the provision of the Services and the results of the analysis and processing thereof, and anonymized information thereof to the extent necessary for the purposes set forth in the preceding paragraph.
Chapter 4 General Terms
Article 9 : (Outsourcing)
Toyoko Inn may outsource part of the Services to a third party.
Article 10 : (Discontinuation, Suspension, etc. of Provision of the Services)
Toyoko Inn does not undertake to provide the Services on a permanent basis and may change all or part of the content of the Services or discontinue providing the Services without giving prior notice of or disseminating the same to the customers.
Toyoko Inn may suspend or temporarily cease the provision of all or part of the Services without the consent of the customer in any of the following cases:
If there is any malfunction of devices such as the Sleep Monitor;
If there is any failure in the system of the Services of Toyoko Inn and KDDI;
If the provision of the Services becomes impossible or difficult due to force majeure such as a fire, power outage, natural disaster or other causes not attributable to Toyoko Inn;
If Toyoko Inn determines that the provision of the Services will interfere with the execution of Toyoko Inn’s business; or
In any other cases where Toyoko Inn determines that it is necessary to suspend or temporarily cease the provision of the Services based on reasonable grounds.
Toyoko Inn will not be liable to customers or any third party for any change in the content of the Services or the discontinuation, suspension, or cessation of the Services under the preceding two paragraphs.
Article 11 : (Termination of Use of the Services)
If the customer cancels his/her Toyoko Inn Club Card membership, he/she will not be able to use the Services.
If Toyoko Inn determines that the customer falls under any of the following items, Toyoko Inn may terminate the use of the Services by such customer and revoke such customer’s eligibility to use the Services without requiring any procedures such as notice or demand:
If the content of the application for use and other customer information provided to Toyoko Inn are found to be false, incomplete, or likely to be false or incomplete;
If the customer violates or is likely to violate the provisions of these Terms, etc., and fails to correct such violation despite being requested to do so by Toyoko Inn;
If the customer is found to be an Antisocial Force;
In any other cases where he/she is deemed to be inappropriate as a customer by Toyoko Inn.
Article 12 : (Prohibited Acts)
The customer shall not engage in any acts set forth in the following items:
Any act that causes a third party other than the customer to use or attempt to use the Services;
Any act of using the Services for profit;
Any act that requires the provision of services beyond the content described in these Terms, etc., or any act similar thereto;
Any act that defames Toyoko Inn or any person using the Services;
Any act that damages or is likely to damage the reputation, character, etc. of Toyoko Inn or any person using the Services;
Any act that infringes or may infringe on copyrights, intellectual property rights or other rights held by Toyoko Inn or any person who uses the Services;
Any act that causes or is likely to cause Toyoko Inn or any person who uses the Services to suffer a disadvantage or damage;
Any act that interferes with or disrupts the use or enjoyment of the Services by any other customer of the Services or the provision of the Services by Toyoko Inn;
Any act that is contrary to public order and morals, including crime and anti-social acts or any act related thereto;
Any act that violates or is likely to violate laws and regulations; or
Any other acts Toyoko Inn deems inappropriate.
Article 13 : (Compensation for Damage)
Even if the customer suffers any damage due to the use of the Services or inability to use the Services, Toyoko Inn will not compensate for such damage. However, if the damage is due to Toyoko Inn's willful misconduct or gross negligence, Toyoko Inn will compensate the customer for such damage up to the amount of fees incurred by the customer to receive the Services.
Article 14 : (Matters to Note)
The Services do not constitute medical treatment or the practice of medicine
Since the Sleep Monitor is not a medical device, it cannot be used for diagnosis, treatment, cure or prevention.
Toyoko Inn and KDDI do not warrant the safety, accuracy, reliability, or usefulness of the Services, or the suitability, etc. of the Services for any particular purpose intended by the customer.
Toyoko Inn and KDDI will not be liable in any way except as set forth in the proviso to the preceding article.
Except as set forth in the preceding article, Toyoko Inn will not be responsible for any objections, complaints and claims, etc. beyond the scope set forth in these Terms, etc.
Article 15 : (Severability)
Even if any provision of these Terms, etc. or any part thereof is determined to be invalid or unenforceable based on laws and regulations, the remaining provisions of these Terms, etc. shall continue to be valid.
Article 16 : (No Assignment)
The customer shall not assign all or any part of his/her rights and obligations under these Terms, etc. to a third party or provide them as security for himself/herself or a third party.
Article 17 : (Court of Competent Jurisdiction)
In the event that litigation becomes necessary regarding this Service, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.