Heartful Room® (Wheelchair Accessible Room)

Rooms Featuring Universal Design

"Our Commitment to Universal Design" We are dedicated to creating hotels that can be comfortably enjoyed by as many guests as possible.

About Heartful Room® (Wheelchair Accessible Room)

The Heartful Room® was developed to ensure that all guests can enjoy a convenient and comfortable stay. We will continue to improve our offerings by incorporating feedback, comments, and requests from our valued guests.

* Heartful room® is a registered trademark of Toyoko Inn Co., Ltd.

Our Room Types

To ensure a comfortable stay for all guests, we offer 2 types of Heartful Rooms®. Please check the hotel search function or the individual hotel pages for information on the availability and types of Heartful Rooms® at each location.

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Type A

The bathroom, toilet, and washbasin are integrated into a single spacious area, allowing for easy access to all areas.

Type B

Type B features a separate layout, with the bathroom and the toilet/washbasin divided into two independent rooms.

* Please note that room size, type (single or twin), and layout may vary depending on the hotel. We encourage you to contact each hotel directly for details. * Some rooms are equipped with showers only and do not have bathtubs.

How to Reserve

Please make your reservation through the official website, or by phone or fax. * If you wish to reserve rental equipment or a priority parking space for wheelchair users, please contact the hotel directly by phone or fax.

Hotel search / accommodation reservation

Accommodation Support for Guests with Disabilities

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Various rental items are available upon request.

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Room escort can be provided upon request.

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We are available to assist with rearranging the room layout for guests using a wheelchair.

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We are available to assist with opening and closing the curtains.

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We are available to assist with completing the registration card on behalf of guests with visual impairments

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We are available to provide guidance on the room’s facilities and layout for guests with visual impairments.

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We will coordinate with guests to establish emergency communication methods between the front desk and the guest room for guests with hearing impairments.

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We will thoroughly explain how to use the room facilities for elderly guests

・Unfortunately, hotel staffs are unable to provide constant personal assistance to individual guests. Guests who require help with meals, restroom use, bathing, or personal grooming must be accompanied by a caregiver. ・Hotel staffs are unable to assist with pick-ups from locations outside the hotel or with shopping errands. ・We kindly ask for your understanding and cooperation when making a reservation.

Equipment Rentals

At hotels offering Heartful Rooms®, the following items are available for rental. Guests who wish to use these items are kindly requested to contact the hotel directly by phone or fax.