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  1. 情報セキュリティ・マネジメントシステムの確立・運用
    当社は、事業活動において、機密性、完全性及び可用性に対する脅威から情報資産を確実に保護するため、JIS Q 27001:2014(ISO/IEC 27001:2013)に準拠した情報セキュリティ・マネジメントシステム(以下、ISMS)を確立、運用します。
  2. 法令等への対応
  3. 対応策の実施
  4. 教育訓練の実施
  5. 継続的改善の徹底


Toyoko Inn Co., Ltd. (hereinafter referred to as “our company”) shall define the privacy policy as follows.

Our company has developed a Toyoko Inn Business Hotel Chain which offers accommodation service through a motto, peace of mind at a reasonable price.
Our company shall recognize the importance of privacy protection and put efforts into the appropriate handling of personal information of our guests and improvement of work ethics related to such operations.

Collection, Uses, and Provision

  1. Collection and uses of personal information
    Personal information shall be obtained from customers with prior notice of its purpose. Personal information of customers shall not be provided to third parties unless specified by law. Our company shall instruct our business partners on the handling of personal information when providing the personal information of our customers for outsourcing operations.
  2. Joint use of personal information
    Personal information of Toyoko Inn Club members is used in all groups companies under Toyoko Inn.
  3. Prevention of occurrence and recurrence of unauthorized access, loss, destruction, falsification, and leakage
    Our company shall establish a management system corresponding to our operations to prevent occurrence and recurrence of unauthorized access, loss, destruction, falsification, and leakage of personal information and put efforts into protection and appropriate management of personal information. Moreover, our company shall provide a thorough education on privacy protection in our company and have our employees manage personal information appropriately in their respective operations.
  4. Observance of laws, regulations, and other norms
    Our company shall strictly abide by laws, regulations, and norms related to privacy protection.
  5. Perpetual review of corporate structure
    Our company regularly reviews its corporate policy and structure on the handling of private information for effective and appropriate management.

Inquiries regarding private information

Customers shall contact the following to view or make changes to their own personal information or for any inquiries regarding our privacy policy where your inquiries shall be processed in a timely manner.

How to make an inquiry Inquiry by mail 1-7-4, Shin-kamata Ota-ku Tokyo 144-0054
Toyoko Inn Co., Ltd. General Affairs Department
Inquiry by phone
* Weekdays 9:00~17:30
Contact for viewing of personal information
Toyoko Inn Co., Ltd. General Affairs Department   03-5703-1045
Contact for revision of personal information
Toyoko Inn Club Card Office  03-3731-4545
Inquiry by fax 03-3731-4501
Visiting our company Direct inquiries made by visiting our company shall be declined.

Toyoko Inn Co., Ltd.
CEO Maiko Kuroda