This features frequently asked questions from our guests.
Please read through this section before contacting us.
Toyoko Inn Club and Toyoko Inn Club Corporate Business members can make reservations up to six months in advance. Non-members can make reservations up to three months in advance.
Yes, you can.
If you are making a reservation on the Toyoko Inn Official Website, please enter the name of the person staying at the hotel in the Guest Name (Representative).
You can reserve up to nine rooms at once on the Toyoko Inn Official Website. Reserving 10 rooms or more is processed as a group reservation. Please use the "Group Reservation" option or contact the hotel.
If a child in elementary school or younger shares a bed with a parent, the accommodation fee for the child is free. (Up to one child per bed)
If this is the case, only enter the number of adults when making a reservation without including the children in the number.
Children with beds of their own or children in the middle school ages will be charged for an accommodation rate equal to adults.
Sharing a bed with your child
No, we don’t.
We are sorry, but please check or contact on another day.
You can only specify room types such as single, twin, double, economy, deluxe, smoking, and non-smoking.
The location of rooms available change on a daily basis, so please ask at the front desk when checking in.
We can accommodate the location of the room as much as possible if you inquire in advance, but it is not guaranteed.
If you have made a reservation on Toyoko Inn Official Website, you can make changes on Toyoko Inn Official Website except for the hotel and room type.
You cannot cancel nights in the middle of a multiple-night stay. For changes you can not make on Toyoko Inn Official Website, please contact the hotel.
- For reservation changes made by phone, you may not able to make any more changes on Toyoko Inn Official Website.
We charge for cancellations as listed below.
A reservation made on Toyoko Inn Official Website (to be paid at the front desk) or by phone 16:00-22:00 on the day 50% of the accommodation rate After 22:00 on the day／No show 100% of the accommodation rate A reservation made on Toyoko Inn Official Website (paid online with a credit card) After 16:00 on the day/No show 100% of the accommodation rate
- For reservations made on websites run by other companies, the cancellation fee is determined by their policies.
- A reservation for more than 10 rooms on the same day at the same hotel is processed as a group reservation and may need a separate contract. Cancellation fees for a group reservation are listed below, but if you have signed a contract such as a Group Reservation Confirmation, other rules may apply.
Cancellation Fee for a Group Reservation 7 days in advance 10% of the accommodation rate 2-6 days in advance 30% of the accommodation rate The day before 50% of the accommodation rate The same day/No show 100% of the accommodation rate
If you want to move the check-out date ahead during a multiple-night stay, please notify the hotel before 10:00 of the new check-out date. There will be additional fees after 10:00 based on the time of notification.
Additional Fees Before 14:00 ¥1,000/hour (excl. tax) （Korea: ₩11,000, Cambodia: US$10, Germany：10€, Philippines：₱500） 14:00 or later 100% of the accommodation rate