This link is to move through the pageページ内を移動するためのリンクです

FAQ

This features frequently asked questions from our guests.
Please read through this section before contacting us.

How do I become a member?

How to become a member

You can apply for a membership at any Toyoko Inn front desk. Please apply during your stay or at a hotel near you.Anybody in the middle school ages (12 y/o by April 1st) or older can become a member.
For a membership application, you need an official documentation, such as a driver’s license, that can prove your age (A photocopy is not accepted.) and membership (or renewal) fee.

If you fill the online form before coming to the hotel, the card can be issued in less time.

  • If you are a student, please show your student ID. We will keep a photocopy for record. (We do not use it for any other purpose than application process for Toyoko Inn Club Card.) _x000B_
  • We will take a photo for the card at the front of the hotel. (There is no need to provide a photo.)
How much are the registration and annual membership fees?

Toyoko Inn Club Card International
You need to pay a registration fee. There is no annual membership fee.
General...¥1,500 (Korea: W15,000 Cambodia: US$10 Germany: €15 Philippines: 500₱)
Student…¥1,000 (Korea: W10,000 Cambodia: US$8 Germany: €10 Philippines: 300₱)

  • A general customer must present an official ID document.
  • A student must present a student ID with a photo. (A photocopy is not accepted.) (A middle or high school ID can be accepted without a photo.)
    We will make a photocopy for our record.
  • Those who are 60 y/o or older will get one point as a new membership gift. Bring an official documentation such as a driver's license. (A photocopy is not accepted.)
How soon can I use the card?

If you apply for Toyoko Inn Club International Card at check-in, you can stay at a member rate and earn points starting that day. We will hand you the card by the time you check out.

How do I change the registered information (such as address and phone number)?

Toyoko Inn Club Card International members, 20 Card members, former Toyoko Inn Club Card International members
“Toyoko Inn Club Card Office” TEL: 03-3731-4545 (Weekdays 9:00-17:30)

  • The number of guests calling a wrong number has been increasing recently. Please check the number before calling. Thank you.
When does a card expire?

Toyoko Inn Club Card International
There is no expiration date.

20 Card, former Toyoko Inn Club Card International
It expires two years after your last stay at Toyoko Inn. (It automatically expires if you do not stay at Toyoko Inn for two years.)

How do I check my points?
Checking online:
If you have a Toyoko Inn Official Web account, your current point is displayed on the top page after a login. (You have to create an account and register your information to use this function.)
Checking at the hotel:
Please ask the front desk when you visit the hotel. If you are a member of Toyoko Inn Club International, you can easily view your points and history (last 10 stays) by scanning the card at a computer in the lobby. (Some hotels don't have card readers by the computers. Please request a card reader at the front desk.)
Checking by phone:
Please call Toyoko Inn Club Card Office (TEL: 03-3731-4545, 9:00-17:30 M-F) We first verify your identity to protect privacy information. Thank you for your understanding.
  • The number of guests calling a wrong number has been increasing recently. Please check the number before calling. Thank you.

I didn't get points for my stay?

You do not earn points for the following.

  • If you fail to bring the card
  • If you use a free stay coupon
  • If you make a reservation through a travel agency or a website other than Toyoko Inn Official Web
  • If two members stay in a twin or double room, only one of member earns points. The other member will not earn points.

Earned points are not processed until the day after the stay. Therefore, you cannot see the changes until then.
More details on point display system are here.

When and how do I receive a free stay coupon?

Once you have earned enough points, please come to the front desk. A free stay coupon for a single room is issued on the spot.
Each card requires a different amount of points.

Toyoko Inn Club Card International: 10 points

Former International Card (No longer accepting new members): 10 points

  • To have a free stay coupon issued, the member has to come to the front desk in person with the card. We cannot issue a coupon unless you bring the card.
  • Because points are not processed until the day after, you will not get 10 points until the day after the 10th stay
  • To a member of 20 Card or former International Card, a free stay coupon is mailed from Toyoko Inn Club Card Office.
    A free stay coupon is mailed in the following schedule:
    If you have earned enough points between the 1st and 15th of the month, the coupon will be mailed on the 25th of the month.
    If you have earned enough points between the 16th and last day of the month, the coupon will be mailed on the 10th of the month after.
    • The mailing date may change due to holidays.
How do I use a free stay coupon?

The coupon can be used as soon as it is issued. Please speak to the front desk clerk when you visit the hotel. Members are not required to turn their points into coupons and can instead continue to build their points.
If you have a free night coupon, please show it at check-in.
A free night coupon is a free single one-night stay coupon. It offers a free one-night accommodation to one guest in a single room.
However, if you have already payed your room rate using Online Credit Card Payment, you can’t use it.

Can I use a free stay coupon for other room types or plans?

If you want to use a coupon for a larger room or upgrade your stay with options such as VOD and Business Package, please pay the extra fees in cash, credit card, cash coupons (limited to those which follow the Toyoko Inn cash coupon campaign rules), or Toyoko Inn gift certificates.

What is the expiration date of the coupon?

There is no expiration date.

Can someone else use my free stay coupons or Toyoko Inn gift certificates?

Yes. Free stay coupons and Toyoko Inn gift certificates can be used by a third party.

How do I cancel my card?

Toyoko Inn Club Card International members, 20 Card members, former Toyoko Inn Club Card International members
“Toyoko Inn Club Card Office” TEL: 03-3731-4545 (Weekdays 9:00-17:30)
There will be no refund of registration fees.
The number of guests calling a wrong number has been increasing recently. Please check the number before calling. Thank you.

After the cancellation of a contract, we will remove all your registered information at Toyoko Inn.

What should I do when I lose a card?

For Toyoko Inn Club Card International members
The card can be reissued at the front desk. The members are required to show an official identification and pay a reissue fee. The points that were earned on a lost card can be recovered on a new card.
Reissuance fee:  ¥500 (Korea: ₩5,000 Cambodia: US$5 Germany: €5 Philippines: 100₱)
The old card is void and cannot be used once a new card has been issued. Please dispose of the void card. Thank you for your cooperation.

For 20 Card and former Toyoko Inn Club Card International members
We are no longer able to reissue the card. Please change to Toyoko Inn Club Card International (for a fee). Please contact Toyoko Inn Club Card Office [TEL: 03-3731-4545 (Weekdays 9:00-17:30)] for more information.

What if I forget to bring Toyoko Inn Club Card for my stay?

Guests are required to show their Toyoko Inn Club Card at check-in. Membership benefits (points and discounts) are not available to guests without a valid membership card.
Copies or a photo of the card will not be accepted. Guests are required to show the card itself.

I am arriving earlier than I planned, so I want to check in early.

Please visit the official website and change your expected arrival time, or call the hotel beforehand.

[For 20 Card and former Toyoko Inn Club Card International members] Why do I have fewer points on my card even though I haven’t received a free stay coupon?

Free coupons for 20 Card and former Toyoko Inn Club Card International member are sent via postal service. This system requires Toyoko Inn to take the points off from the data a week before the shipment. Thank you for your understanding.
The schedule for mailing free stay coupon is as follows.

If you have earned enough points between the 1st and 15th of the month, the coupon will be mailed on the 25th of the month.
   If you have earned enough points between the 16th and last day of the month, the coupon will be mailed on the 10th of the month after.
The mailing date may change due to holidays.

I want to switch to a different card (change the type).

Please bring your valid card to the hotel and ask at the front desk. You can switch to a new card and transfer the points.
In some cases, switching to another card may require a new registration which involves a registration fee.