TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS(Korea hotel)

Scope of Application

Article 1.

  1. Contracts for accommodation and related agreements entered into between this hotel and the guest to be accommodated shall be subject to these terms and conditions. Any particulars not provided for herein `shall be governed by laws and regulations and/or generally accepted practices.
  2. In cases in which the hotel has entered into a special contract with the guest insofar as this special contract does not violate any laws, regulations, or generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these terms and conditions.

Application for Accommodation Contracts

Article 2.

  1. A guest who intends to make an application for an accommodation contract with the hotel shall notify the hotel of the following particulars:
    1. Name of the guest(s);
    2. Contact information;
    3. Dates of accommodation and estimated time of arrival; and;
    4. Any other particulars deemed necessary by the hotel.
  2. In cases in which the guest requests, during his or her stay, extension of the accommodation beyond the date in subparagraph ⅲ of Paragraph 1, such request shall be regarded as an application for a new accommodation contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.

Article 3.

  1. A contract for accommodation shall be deemed to have been concluded when the hotel has duly accepted the application as stipulated in Article 2.
    However, the same shall not apply where it has been proved that the hotel has not accepted the application.
  2. If an accommodation contract is established under the provisions of the preceding clause, the guest must pay the lodging fee determined by this hotel within the limit of the basic accommodation charge for the duration of the stay, by the date designated by this hotel for payment (based on the basic accommodation charge in Appendix able 1).
  3. The deposit shall be used: first, for the total accommodation charges to be paid by the Guest; second, for the cancellation charges under Article 6; and third, for the reparations under Article 17 as applicable. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 11.
  4. When the guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the hotel shall treat the accommodation contract as invalid. However, the same shall apply only in cases in which the guest is thus informed by the hotel when the period of payment of the deposit is specified.

Refusal of Accommodation Contracts

Article 4.

  1. The hotel may refuse to accept the conclusion of an accommodation contract to a party under any of the following conditions:
    1. When the application for accommodation does not conform to the provisions of these terms and conditions;
    2. When the hotel is fully booked and no room is available;
    3. When the party seeking accommodation is deemed liable to conduct itself in a manner that will contravene laws or act against the public order or morality with regard to its accommodation;
    4. When the party seeking accommodation presents danger of engaging in violence or intimidation, making threat or unreasonable demands, gambling, possessing or using prohibited drugs, or conducting itself in a manner that would create a disturbance that would annoy other guests, contravene laws, or act against public order or standards of decency, in regard to its accommodation in the hotel;
    5. When the party seeking accommodation can be clearly seen to have an infectious disease;
    6. When the hotel is requested to assume an unreasonable burden with regard to the party's accommodation;
    7. When the hotel is unable to provide accommodation due to natural calamities, malfunction of the facilities, and/or for other unavoidable reasons; and/or
    8. When the party is deemed liable to conduct and/or have conducted itself in a manner that would create a disturbance that would annoy other guests.
    9. When the person who intends to stay is a minor (under 19 years old) and cannot submit the necessary documents for accommodation.

Right to Cancel Accommodation Contracts by the Guest

Article 5.

  1. The guest is entitled to cancel the accommodation contract by so notifying the hotel.
  2. If the guest has cancelled the accommodation contract in whole or in part for reasons for which the guest is liable (except when the hotel has requested payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3, and the guest has cancelled before payment), the guest shall pay cancellation charges as listed in Appendix Table 2. However, when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the guest has been informed of the obligation to pay the cancellation charges in case of cancellation by the guest.
  3. If the guest does not appear by the expected time of arrival without giving advance notice, the hotel may regard the accommodation contract as being cancelled by the guest.

Right to Cancel Accommodation Contracts by the Hotel

Article 6.

  1. The hotel may cancel the accommodation contract under any of the following circumstances:
    1. When the guest is deemed to present a danger of engaging in violence or intimidation, making threats or unreasonable demands, gambling, possessing or using prohibited drugs, or conducting himself or herself in a manner that would create a disturbance that would annoy other guests or contravene laws or act against public order or standards of decency, with regard to his or her accommodation or in the hotel;
    2. When the guest has or is suspected of having an infectious disease;
    3. When the hotel is requested to assume an unreasonable burden with regard to the guest's accommodation;
    4. When the hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    5. When the guest is deemed to present a danger of causing great annoyance to other guests or has conducted himself or herself in a manner that has created a disturbance that has annoyed other guests; and/or
    6. When the guest does not refrain from prohibited actions such as smoking in bed, damaging firefighting facilities, and contravening other prohibitions of the use regulations stipulated by the hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
  2. If the hotel has cancelled the accommodation contract in accordance with Paragraph 1, the hotel shall not be entitled to charge the guest for any of the services in the future of the contractual period that the guest has not received.

Registration

Article 7.

  1. The guest shall register the following particulars at the front desk of the hotel on the day of checking in to the hotel:
    1. Name, age, sex, address, and occupation of the guest(s);
    2. Nationality, passport number, port and date of entry to Korea for foreign nationals who do not have resident registration in Korea (and a copy of the passport will be made for confirmation);
    3. Date and estimated time of departure; and
    4. Other particulars deemed necessary by the hotel.
  2. If the guest intends to pay for his accommodation charges prescribed in Article 11 by any means other than Korean currency, such as by using hotel vouchers or credit cards, such credentials shall be shown in advance at the time of the registration prescribed in Paragraph 1.

Guest Room Occupancy Hours

Article 8.

  1. The guest is entitled to occupy the contracted guestroom in the hotel from 4 p.m. to 10 a.m. the next morning.
  2. The hotel may, notwithstanding the provisions prescribed in Paragraph 1, permit the guest to occupy the room beyond the time prescribed in the same paragraph. In such case, extra charges shall be paid as follows:
    1. Until 2 p.m.: ₩11,000 (including tax) per hour; and
    2. After 2 p.m.: room charge in full.

Observance of Use Regulations

Article 9.

  1. The guest shall observe the use regulations established by the hotel, which are posted on the premises of the hotel.

Business Hours

Article 10.

  1. The business hours of the main facilities, etc., of the hotel are as follows in principle, and those of other facilities, etc., shall be outlined in detail in provided brochures, with notices displayed in each relevant location, service directories in guestrooms, and elsewhere.
    1. Service hours of the front desk
      1. a. Closing time for entrance and lobby: None
      2. b. Front desk service:24 hours
  2. The service hours specified in Paragraph 1 are subject to change for unavoidable reasons. In such cases, guests shall be notified by appropriate means.

Payment of Accommodation Charges

Article 11.

  1. The breakdown and method of calculation of accommodation charges, etc., that the guest shall pay are listed in Appendix Table 1.
  2. Accommodation charges, etc. as stated in Paragraph 1 shall be paid for with Korean currency or by any means other than Korean currency, such as hotel vouchers or credit cards recognized by the hotel, at the front desk at the time of the guest’s arrival.
  3. Accommodation charges shall be paid even if the guest voluntarily fails to utilize the accommodation facilities that are provided by the hotel and are at his or her disposal.

Liabilities of the Hotel

Article 12.

  1. The hotel shall compensate the guest for damage if the hotel has caused damage to the guest in the fulfillment or the nonfulfillment of the accommodation contract and/or related agreements. However, the same shall not apply in cases in which such damage has been caused for reasons for which the hotel is not liable.

Handling When Unable to Provide Contracted Rooms

Article 13.

  1. The hotel shall, when it is unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the guest insofar as is practicable with the consent of the guest.

Handling of Deposited Articles

Article 14.

  1. The hotel shall compensate the guest for damage when loss, breakage, or other damage is caused to goods, cash, or valuables deposited at the front desk by the guest, except in cases in which this has occurred for reasons of force majeure. However, with regard to cash and valuables, when the guest has not reported the kind and value thereof, the hotel shall compensate the guest up to a total of 500,000 won.
  2. The hotel shall not compensate the guest for damage when loss, breakage, or other damage is caused, unless it is otherwise determined to be the result of intention or negligence on the part of the hotel, to goods, cash, or valuables that are brought onto the premises of the hotel by the guest but are not deposited at the front desk.
  3. The Hotel will not keep valuables or cash in the event a Guest wishes to deposit articles at the front desk after checkout. We may also refuse to keep other articles due to their nature, storage space and other reasons. Please note that the following conditions apply when the Hotel keeps articles belonging to a Guest.
    1. The hotel will store the articles only on the day of check-out.
    2. For articles that are not picked up even after check-out day has passed, the maximum storage period at hotel is up to one month.
    3. In the meantime, the Hotel will try to contact the Guest using the contact details registered under Article 7 (Registration).
    4. If the hotel cannot establish contact with the Guest and the Guest does not request the return of the articles within one month, the hotel will consider that the Guest has waived their rights, and will dispose of them. The items will be reported and delivered to the nearest police station as lost items. However, if the nearby police station refuses to receive the items, the hotel will dispose of them or take other measures.
    5. The Hotel may charge for any costs incurred in contacting the Guest after the due date or returning and disposing of the articles.

Custody of Baggage and/or Belongings of the Guest

Article 15.

  1. When the guest’s luggage is brought to the hotel before arrival (on the day of or one day prior to their stay only), the hotel shall be liable for keeping it only if a request to do so has been accepted by the hotel. The luggage shall be handed over to the guest at the front desk at the time of checking in.
  2. When the guest unintentionally leaves their baggage or personal belongings at the hotel after check-out, when there is no instruction of disposal by the owner, when the owner of the items is unclear, or the owner does not retrieve their items, we will store them at the hotel for 7 days including the date of discovery. Unclaimed valuables will be reported to the nearest police station after that. In addition, the hotel will arbitrarily dispose of food, magazines and other similar waste and may charge the guest for the cost of disposal.

Liability with Regard to Parking

Article 16.

  1. The hotel does not guarantee parking for all guests. Depending on the branch, parking may not be available, and if available, additional charges may apply at the time of parking.
  2. The hotel shall not be liable for the induction of the vehicle and the custody of the vehicle of the guest when the guest utilizes the parking lot on the premises of the hotel, as it shall be considered that the hotel simply offers the space for parking. regardless of whether or not a car key has been deposited at the hotel. However, the hotel shall compensate the guest for damage caused intentionally or through negligence on the part of the hotel with regard to management of the parking lot.

Liability of the Guest

Article 17.

  1. The guest shall compensate the hotel for damages caused intentionally or through negligence on the part of the guest.
Appendix Table 1：Breakdown of the accommodation charges, etc. (Ref. Paragraph 1 of Articles 2 and Paragraph 1 of Article 11)
    Contents
Total amount to be paid by the Guest Accommodation charges
  1. Basic accommodation charges
    (room charge)
Extra charges
  1. Meal & drink charge, etc.
Tax
  1. Value-added tax

* Basic Accommodation Charge is determined based on the tariffs listed in the front office.

Appendix Table 2：Cancellation Charge (Ref. Paragraph 2 of Article 5)
Date of notification of cancellation of contract No show Day of arrival 1 day prior to day of arrival From 2 days to 6 days prior to day of arrival 7 days prior to day of arrival
Contracted number of rooms
Individual 1 to 9 100% 100%*1      
Group*2 10 or more 100% 100% 50% 30% 10%

*1 　Day of arrival until to 4 p.m.: 0% After 4 p.m.: 100%
*2 　This does not apply if a contract such as a "Group Reservation Confirmation Letter" is concluded with a group of guests under separate conditions.

Notes

  1. The percentage signifies the rate of cancellation charge relative to the basic accommodation charge.
  2. When the number of days contracted is reduced, the cancellation charge for the first day shall be paid by the guest regardless of how many days have been reduced from the number of days originally contracted.

Revised on January 26th, 2023

Terms of Use Agreement(Korea hotel)

  1. Please do not bring into the hotel anything that might annoy other guests, or any of the following items:
    1. Pets, including birds and other animals, with the exception of assistance dogs;
    2. Anything emitting an offensive odor;
    3. Anything in considerably large volume;
    4. Flammable objects, explosives, or volatile oils; or
    5. Illegal firearms, swords, or drugs.
  2. Please do not gamble or act in disorderly or contrary to public order, or behave in ways or use language that would annoy other guests in the hotel.
  3. Any guest who stays at our hotel for longer than 8 nights in a row will be asked to move to another room periodically for the sake of sanitation.
  4. Please do not distribute advertisements or trade publications, or sell goods within the hotel or on the premises, without our permission.
  5. Please do not take photographs for commercial purposes or do anything that could cause annoyance to other guests within the hotel or on the premises without our permission.
  6. Please do not use any facilities or equipment in the hotel beyond the designated location or purpose thereof.
  7. Please do not significantly alter or change the condition of any facilities or equipment in the hotel through your use.

Notes

  • Please refrain from going out of your room in nightwear or slippers.
  • Please refrain from smoking in bed, as it may cause a fire.
  • When you use TV, please pay attention to the volume so as not annoy other guests.

Toyoko Inn Official Website Account Terms of Service

Toyoko Inn Co., Ltd. (hereinafter referred to as "our company") uses the system.'s terms of service (hereinafter referred to as "this agreement") to use the Internet reservation system (hereinafter "this system" I will decide the street.

When using this system, we assume that you agree to these terms.

Article 1
Scope of this agreement
This agreement applies to us and all users of this system (hereinafter referred to as "users").
Article 2
Service contents
This system accepts reservation reservation reservation to the accommodation facility operated by our company by way of our company through the Internet.
Article 3
Account registration
In using this system, users can register items specified by us. This registration is stipulated as "account registration".
Account registration fee, annual fee and usage fee are free.
All users shall comply with these terms of integrity faithfully.
Article 4
System use
This system covers accommodation reservation application, and for accommodation after reservation is established, guests must comply with the accommodation agreement specified by each accommodation facility, usage rules, etc.
The room charge provided by this system is limited to the use of this system. Therefore, it may differ from the service fee other than this system.
There is a limit to the accommodation service contents provided by this system, and the user can not request the service request and price reduction more than the limit.
The remaining room indication in this system is registered for each accommodation facility voluntarily. The remaining room status in this system may differ from the actual remaining room status.
Article 5
Establishment of accommodation reservation
The establishment of an accommodation reservation will be made when "Reservation Reservation Completed" is displayed on the browser and the corresponding reservation is displayed on the "Reservation Confirmation" screen.
Article 6
Change / cancel reservation of accommodation reservation
In case of changing / canceling the reservation of accommodation by this system, we will change / cancel in this system. However, please note that it may not be possible to reserve accommodation as it is already fully booked.
Please cancel your reservation if you can not change the reservation contents from this system, please reserve your room again.
If the change / cancellation in this system is outside the reception hours, otherwise If you can not use this system please be sure to contact the relevant accommodation directly.
The cancellation fee is based on the content of "penalty fee" stipulated in the accommodation agreement.
Article 7
payment
The total fee for accommodation reservation established by this system will be displayed on the browser when the reservation of accommodation is established.
When paying guests check-in at the accommodation facility, pay the accommodation fee in the manner specified by the accommodation facility.
Article 8
End of use
Procedure is unnecessary at the end of use of this system.
If you wish to delete the registered data of the user, please delete "account" on your own system on this system.
Article 9
Prohibited matter
For the use of this system, the user's next act is prohibited.
Act of registering false contents at the time of account registration.
Act of making false or improper application at the time of reservation reservation application. Or act of not staying without permission without permission.
Act of registering an account and reserving accommodation in place of others without consent of the person himself / herself.
Act of infringing and damaging other users or third parties of their rights, or acts that fear thereof.
Unjustly interferes with the operation of this system, causing disadvantage or damage to our company, or acts that might be feared.
Act of obtaining profit by reselling reservation to a third party using this system. Or any act of reservation transfers done by third party for the benefit of another third party.
Acts that violate public order and morals and laws, or acts that fear them.
Others When we judge that our system is inappropriate for use of this system.
Article 10
Delete reservation of accommodation
Notwithstanding the provisions of Article 5, if we do not arrive even if the user has arrived at the scheduled arrival time and can not confirm the visit, or if we judge that the user violated Article 9 or this agreement, You may cancel your reservation without prior notice.
Article 11
Deactivate account registration
In the event that we judge that the user violated Article 9 or this agreement, we may cancel the accommodation reservation or account registration without prior notice.
Article 12
Handling of personal information
In providing this system, we will never disclose personal information and usage history of the user we knew to third parties unless it falls under the following. When there is a request for disclosure from a public agency. When the consent of the user himself / herself is obtained. When meeting the conditions stipulated by the Personal Information Protection Act.
In case of outsourcing company exchanging confidential contract concerning handling of personal information.
When an unavoidable situation occurs that requires urgent response, such as the risk of the user's life, the body may be harmed.
We may use user's information for investigation of usage trend of this system, confirmation / survey for user support, promotion / marketing purpose.
Article 13
System shutdown
We may temporarily suspend this system at the time of maintenance check of the server and when we are forced to stop the system urgently, without prior notice.
Article 14
Disclaimer
We do not assume the responsibility of the user in using this system even if damage to the user and the third party concerning the following items occurs.
When a user gives trouble, damage, etc. to a third party by using this system. Something wrong with reservation failure due to mistake of user's operation input etc.
When this system does not operate normally due to the situation in Article 12 or the Internet environment condition of the user, communication circumstances, etc.
There are reasons attributable to the responsibility of the user or a third party, such as cancellation of accommodation reservation by the user or a third party.
Article 15
Others
In using this system, in case of problems with matters not contained in this contract, we discuss and resolve in good faith between the parties.
If the dispute which can not be resolved by the discussion between the parties concerning the use of this system occurs, it shall be resolved in accordance with the laws of Japan at the jurisdictional court of our company's location.
This agreement may be changed without prior notice.

Supplementary revision in October 2018


Privacy PolicyPlease click here to read the privacy policy that applies to Toyoko Inn in Korea.

Toyoko Inn Co. Ltd. and its affiliates (hereinafter collectively referred to as “we” or “us”) are strongly aware of the importance of our customers’ personal information and strive to appropriately handle and manage such information in accordance with the following laws and regulations concerning the protection of personal information.

Affiliates referred to herein include Toyoko Inn International Limited, Toyoko Inn Korea Co., Ltd., Philippine Toyoko Inn, Inc., Mongolia Toyoko Inn LLC, Toyoko Inn Germany Hotel Operation GmbH, TOYOKO INN FRANCE SAS, and other affiliates that are franchisees in Japan, and Toyoko Inn Co. Ltd. shall be ultimately responsible for managing the personal data of such affiliates.
For customers in the European Union (EU) and the European Economic Area (EEA), please also refer to Chapter 2 "Additional Provisions Applied to the Handling of Personal Information of EU and EEA Data Subjects.”

Chapter 1 Handling of Personal Information

  1. Scope of Application
    This chapter applies to all customers who use our services. However, for customers in the European Union (EU) and the European Economic Area (EEA), the provisions of Chapter 2 shall take precedence over this Chapter.
  2. Purpose of Use of Personal Information
    We shall not use the personal information of our customers for any purpose other than the following unless such other use is required by law or regulation or such other purpose is presented separately.
    1. Receipt and management of reservations at hotels operated by us (hereinafter referred to as "the Hotels") (including confirmation, change, cancellation, reminder, etc.)
    2. Provision of personal authentication and various services for registered users on our website
    3. Provision of services at our hotels (accommodation, food and beverage, sales of goods, and sales and provision of other incidental goods and services)
    4. Management of information of Toyoko INN Club Card members and provision of services to members
    5. Provision of data that is related to sleeping data for providing service, for the improvement of hotel equipment, facilities and rooms based on this data
    6. Management of information and provision of services to members of the Toyoko INN Club Corporate Members
    7. Payment, settlement, billing, refund, receipt of cancellation fees, receipt of receipts, and other services related to settlement of accounts for the services we provide
    8. Responding to customer opinions, requests, and inquiries
    9. Conducting an accommodation questionnaire on our hotels
    10. Distribution of e-mail newsletters, information about campaigns and notifications
    11. Operation relating to various campaigns conducted by us (accepting applications, contacting the winners, and shipment of presents)
    12. Handling of soft-opening reservations for the Hotels
    13. Prevention of illegal contracts and unauthorised use and non-payment of our services, and to investigate and handle such conducts when it occurs
    14. To investigate and respond to failures, malfunctions and accidents in our systems and networks
    15. To respond to the notices and instructions issued by the laws and regulations and/or administrative authorities
    16. Survey and analysis of usage of our services, and marketing
    17. To communicate and provide information related to transactions with our affiliated business entities, and to other matters
  3. Acquisition of Personal Information
    We acquire the following personal information from the customer to the extent necessary for the purpose of use set forth in the preceding paragraph.
    1. Basic information (address, name, gender, date of birth, nationality, passport number, e-mail address, phone number, facsimile number, postal mail address, etc.)
    2. Additional information (occupation, work location information (company name, address, telephone number, department, position, etc.))
    3. Payment information (credit card number, bank account information, invoice address, receipt address, etc.)
    4. Service usage information we provide (accommodation history, facility usage, product purchase status, etc.)
    5. Contact information sent to us (e-mail, website form entry, facsimile, telephone memos, letters, questionnaire answers, etc.)
    6. Information gathered using the security system installed in our hotels (security cameras, etc.)
    7. Information automatically collected on our website (cookies, IP addresses, browser types, access dates and times, etc.)
    8. Matters to be stated in the registration form (address, name, occupation, nationality, passport number, age, previous accommodation, post accommodation, arrival date, departure date, guest room number, etc.)
    9. Matters to be stated in the Toyoko Inn Club Card Application Form (name, gender, telephone number, address, nationality, zip code, face photograph, passport copy (only for persons other than Japanese nationality), etc. Please submit an official document in order to confirm your identity.)
    10. Count of breath and heartbeats, measurement of body movement and pressure on bed while customers are sleeping (only for hotels that offer sleeping data providing service)
    11. Sleep quality data of customers gained by analysis of the above (⑩)
  4. Management of Personal Information
    We have established a management system for personal information in accordance with the actual conditions of our business operations, and are committed to keep customers' personal information accurate and up-to-date to the extent necessary for achieving the purpose of use described in Chapter 2. We take necessary and appropriate measures for the safety management of personal information, such as the prevention of leakage, loss or damage of such personal information. In addition, we strive to raise employee awareness by thoroughly conducting in-house education on protection of personal information so that all employees engaged in the work of handling customers’ personal information can properly handle such information.
  5. Provision of Personal Information to Third Parties
    We will not disclose or provide your personal information to third parties except in the following cases:
    In addition, in order to jointly use the customer's personal information, the act of providing the customer's personal information between Toyoko Inn Co., Ltd. and affiliated companies shall not fall under the category of disclosure or provision to third parties in this subsection.
    1. With the consent by the data subject himself/herself
    2. Where disclosure or provision is required to the extent permitted by laws and regulations
    3. Where it is necessary for the protection of human life, body or property, and is difficult to obtain consent from the data subject
    4. Where it is necessary for the national and local public entities, etc. to cooperate in the execution of public affairs, and where there is a risk that the execution of such affairs will be hindered by obtaining the consent from the data subject
    5. Disclosure or provision of statistical data (information that cannot identify the data subject’s identity)
    6. In cases of merger, acquisition, transfer of operation, and other reason in connection with the succession of the business
  6. Outsourcing of the duties
    Notwithstanding the provisions of the preceding paragraph, we may consign part of business operation to provide customers with products and services to consignee and provide customers’ personal information within the scope necessary for achieving the purpose of us.
  7. Transfer of Personal Information to Japan and Overseas
    Pursuant to the provisions in the two preceding paragraphs, we will take necessary and appropriate measures in accordance with the laws and regulations of the transferring countries when providing customer personal information between our Group companies or to the consignee.
  8. Anonymised data (applies to ⑩ and ⑪ described in point 3 above)
    We will take appropriate measures to ensure that it is not possible to identify specific individuals or to restore the original personal data. The creation of anonymised data and its provision to third parties will be carried out to the extent permitted by law.

    1) Compliance with relevant laws and guidelines
    We will handle anonymised data properly with following the Act on the Protection of Personal Information (APPI), other regulations, “Guidelines on the Act on the Protection of Personal Information” as well as other guidelines.

    2) Process of anonymised data creation
    We will process information of customers in order to create anonymised data in accordance with processing criteria regulated by APPI.

    【main processing examples】

    1. deletion of information that enables us to identify specific individuals
    2. deletion of personal identification code
    3. deletion of codes that may connect information
    4. deletion of unique information
    5. other measures that take account of the nature of the personal information data bases

    3) Personal information used in anonymised data

    1. age (generation), gender, accommodation date
    2. count of breath and heartbeats, measurement of body movement and pressure on bed while customers are sleeping
    3. sleep quality data of customers gained by the analysis (②)

    4) Provision of anonymised data to third parties
    Personal information included in anonymised data and the way of provision are followings:

    1. We provide the anonymised data described in ①② and ③ of subitem 3)
    2. How we provide the data
      • stored in storage devices like DVDs in order to be able to confirm the transfer
      • provision by servers with appropriate access rights management
      • additionally provision will take place in a way that has proper security measures (encryption or passwords settings) to prevent leakage or theft of information

    5) Security management measures
    We will supervise our employees who handle anonymised data to ensure that they comply with security management measures in accordance with internal rules.

    6) Prohibition of identification
    We will not combine anonymised data with other information for the purpose of identification (re-identification) of specific individuals, when using anonymised data created by us.

  9. Acquisition and use of logs our website
    1. This website uses Google Analytics to collect and analyse access logs.
    2. Google Analytics uses cookies* to collect logs without using information that identify individuals. Access logs collected are managed based on the privacy policy of Google Inc.
      * Cookies are files that are stored on your computer by a website you visit. When using our webpages, information is exchanged between your browser and our servers, which are stored as a usage log. In the cookie on your computer an identifier is stored, with which the usage logs can be assigned. The setting options for cookies vary from browser to browser, so please use the help menu in your browser to change cookie settings.
    3. For more information on the privacy policy of Google Inc. can be found here:
      Terms of Service: https://www.google.com/analytics/terms/de.html
      General Information on Data Protection: https://support.google.com/analytics/answer/6004245
      Data Protection Notice: https://policies.google.com/privacy
    4. This website uses the Google Analytic’s advertising feature to analyse the age, gender and interests of users. They do not collect and store them in a way that implies your identity. The following functions are used:
      · Report of user analysis and interest categories
      If you want to stop Google Analytics on our site, use the cookie functions of your browser or use the Google Analytics Opt-Out ** add-on, depending on your browser’s settings. You can download the add-on at the following link: https://tools.google.com/dlpage/gaoptout
      ** Opt-out means refusing a cookie that clearly assigns information to a specific user. You can therefore prevent Google from creating a profile about you.
  10. Requests by data subjects
    1. Notice of the purpose of use of personal information
    2. Disclosure of personal information held by us
    3. Correction, addition or deletion of personal information (If the content of personal information is incorrect)
    4. Suspension or deletion of personal information (If the personal information is handled or was collected in violation of a law)
    5. Suspension of provision of personal information to a third party (If personal information is provided to a third party in violation of a law.
  11. Changes in Privacy Policy
    We may change the contents of this Privacy Policy. In such case, the latest content will be promptly posted on our website. In addition, the changed contents shall take effect from the time we post them on our website.
  12. Inquiries regarding the protection of personal information
    If you wish to inquire or modify your personal information, or make inquiries regarding the above personal information protection policy, please contact the following and we will respond promptly:
    Contact information Postal Address:
    〒144-0054 1-7-4 Shin-Kamata, Ota-ku, Tokyo
    General Affairs Department, Toyoko Inn Co., Ltd.
    Phone
    (Hours from 9:00 to 17:30 on weekdays JST)    		 Toyoko Inn Co., Ltd. - General Affairs Department,
    Tel: 03-5703-1045
    Fax 03-5703-9911

Chapter 2 Additional Provisions Applicable to the Handling of Personal Information of EU and EEA Data Subjects

  1. Purpose
    This additional chapter describes certain additional information that we are required to provide to data subjects in the European Union (EU) and the European Economic Area (EEA) under the General Data Protection Regulation ((EU) 2016/679 GDPR) established by the European Union (EU). This regulation describes the rights of data subjects and how to handle personal information.
  2. Scope of Application
    This Chapter applies to customers living in the European Union (EU) and European Economic Area (EEA) who use the services we provide. For matters not stipulated in this chapter, the provisions of Chapter 1 shall also apply to those residing in the European Economic Area (EEA) or Switzerland. In the event of any conflict between the provisions of this Chapter and Chapter 1, the provisions of this Chapter shall prevail.
  3. Purpose of Use, Handling and Legal Basis of Personal Information
    Personal information handled by us, its purpose of use and legal basis are as follows.
    1. Management of Hotel Bookings
      Processing activities:
      Account registration made via official website and account information management, reservation management (including reservation made via official website, agents, and other methods such as telephone or walk-in at the hotel), etc.
      Information to be handled:
      Name, gender, nationality, date of birth, phone number, fax number, E-mail address, credit card information, work address, etc.
      Legal basis: GDPR Art. 6 lit. 1 b, f
    2. Services for registered users and personal authentication on the website
      Processing activities:
      Official website account registration, display My Page, display online Receipt, e-mail magazine distribution, etc.
      Information handled:
      Name, gender, date of birth, nationality, contact number, Email, credit card information, work address, Toyoko Inn Club Card Member number, password, location information, favourite hotels, hotel browsing history, reservation information, past accommodation history, online coupons, number of points, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, b, f
    3. Providing services at hotels
      Processing activities:
      Check-in, filling in the accommodation card, baggage storage, laundry use, etc.
      Information to be handled:
      Name, age, nationality, gender, address, contact number, occupation, work address, passport number, departure date, previous location, next location, passport copy, etc.
      Legal basis: GDPR Art. 6 lit. 1 b, c, f
    4. Management of information and provision of services to Toyoko Inn Club Card Members
      Processing activities:
      pre-membership registration, membership application, member points, etc.
      Information to be handled:
      Name, gender, date of birth, contact number, address, nationality, zip code, head shot, passport copy, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    5. Management of information and provision of services to Toyoko Inn Club Corporate Members
      Processing activities:
      pre-membership registration, membership application, points grant, etc.
      Information to be handled:
      Name, gender, date of birth, contact number, address, nationality, zip code, portrait photo, passport copy, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    6. Payment, settlement, billing, refund, receipt of cancellation fees, receipt issuance, and other services related to payments
      Processing activities:
      online advance payment, various types of settlement/payment such as credit cards, invoice, receipt, accounts receivable processing, etc.
      Information to be handled:
      Name, address, place of work, credit card information, display of receipts, Email address, room types, applicable accommodation plan, etc.
      Legal basis: GDPR Art. 6 lit. 1 b, f
    7. Responding to customer opinions, requests, and inquiries
      Processing activities:
      Responding to customer requests and inquiries etc. by telephone.
      Information to be handled:
      Name, Toyoko Inn Club Card membership number, contact information, accommodation date, hotel name, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    8. Implementation of customer surveys
      Processing activities:
      E-mail Newsletter, customer questionnaires, online accommodation questionnaires, questionnaire postcards, etc.
      Information to be handled:
      Name, gender, age, occupation, SNS-registration status, address, contact number, Email, Toyoko Inn Club Card Member number, work information, reservation number, accommodation date, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    9. Distribution of e-mail magazines, notification of various campaigns and information
      Processing activities:
      Account registration via official website, etc.
      Information to be handled:
      Name, gender, date of birth, nationality, contact number, Email, Toyoko Inn Club Card Member number, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    10. Receiving applications for various campaigns, contacting winners and sending presents
      Main processing activities:
      Recruitment of campaign plans, announcement of prize winners, shipment of prizes, etc.
      Handling information:
      Name, address, contact number, Email, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    11. Soft-Opening reservations
      Processing activities:
      Screening of services, Quality control of reception, reservations, accommodations etc.
      Handling information:
      Name, contact number, fax, work information, introducer name, room number, room type, etc.
      Legal basis: GDPR Art. 6 lit. 1 b, f
    12. Prevention of illegal contracts, unauthorised use and non-payment of our services, and to investigate and handle such conducts when it occurs
      Processing activities:
      Account registration and hotel reservation via official website, etc.
      Handling information:
      Name, gender, date of birth, nationality, contact number, credit card information, Toyoko Inn Club Card Member number, etc.
      Legal basis: GDPR Art. 6 lit. 1 f
    13. To investigate and respond to system and network failures, malfunctions and accidents
      Processing activities:
      Investigation of effects in online reservation system, etc.
      Handling information:
      Name, gender, date of birth, contact number, nationality, credit card information, hotel browsing history, accommodation history, etc.
      Legal basis: GDPR Art. 6 lit. 1 f
    14. Response based on laws and regulations or the notification and guidance of administrative authorities
      Processing activities:
      Filling in the accommodation cards, etc.
      Handling information:
      Name, age, gender, nationality, address, contact number, occupation, work information, passport number, departure date, previous location, next location, passport copy, etc.
      Legal basis: GDPR Art. 6 lit. 1 f
    15. Investigation, analysis, and marketing of usage of the official website
      Processing activities:
      Collecting access logs using Google Analytics, etc.
      Handling information:
      Cookie, IP address, browser type, access date and time, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
    16. Communication and provision of information related to transactions with business partners and other transactions
      Main processing activities:
      Settlement of credit cards, outsourcing of gift shipping services, etc.
      Handling information:
      Name, address, credit card information, etc.
      Legal basis: GDPR Art. 6 lit. 1 a, f
  4. Transfer of Personal Information to Third Countries
    In order to fulfil the contract with the customer or to carry out the procedure according to the request of the customer prior to the conclusion of the contract, [Hotel / Toyoko Inn] Group may transfer personal information collected outside Japan to Japan or to a third country (including those countries where the adequate level of protection have not been qualified). We shall use appropriate security and confidentiality measures in accordance with this Privacy Policies and laws when transferring customer’s personal information.
  5. Retention Periods of Personal Information
    We retain personal information only for the period necessary for achieving its purpose of use, and take measures to delete or anonymise personal information after the period of retention in a safe manner within a reasonable period of time.
  6. Requests for the Handling of Personal Information
    We will respond to requests for personal information of customers located in the EU / EEA we own for a reasonable period and to a reasonable extent as follows. When requesting a request, we will confirm your identity in advance.
    1. Right to access personal information
      You have the right to know whether or not your personal information is being processed by us and, if so, to have access to your personal information and related information.
    2. Right to rectify personal information
      You have the right to rectify your personal information in case we have stored incorrect information about you.
    3. Right to delete personal information
      You have the right to demand the deletion of your personal information in certain cases.
    4. Right to restrict the use of personal information
    5. Right to file an objection to the use of personal information
      You have the right to object to the processing of your personal data that we carry out based on legitimate interests claimed by us or third parties.
    6. Right to data portability (transferability)
      You may revoke your consent at any time, with the result that we may no longer process your data for the corresponding purpose. The revocation applies only with effect for the future.
    7. Right to withdraw consent
  7. Appeals to Supervisory Authority
    Customers and other data subjects may appeal to supervisory authority, such as the national, regional or international organisations, for the handling of our personal information in accordance with laws and regulations.
    A list of Supervisory Authorities can be found here: https://edpb.europa.eu/about-edpb/board/members_en
  8. Personal information of children
    If you are a minor, please provide personal information only with the consent of your parents. Information about minor children is not intentionally collected and processed without the permission and consent of the parents.
    We will delete information as soon as possible if we find that we are collecting and processing personally identifiable information about children who have not reached the minimum age. This age may vary by EU member state*. If you discover that younger children have provided us with personal information, please contact the privacy officer listed below.
    * In Germany, this section applies if personal information is provided by persons under the age of 16. In France, this section applies if personal information is provided by persons under the age of 15.
  9. Contact Information of the Data Protection Officer
    For inquiries concerning the handling of personal information please contact our external Data Protection Officer:
    Toyoko Inn Data Protection Officer
    ℅ Enobyte GmbH
    Augustenstr. 49, D-80333 Munich Germany
    Email: dpo@enobyte.com

Date of revision: 01.09.2021

개인정보 처리방침

  1. 들어가며
    주식회사 토요코인 및 토요코인 코리아 주식회사(이하, 아울러 ‘당사’ 라고 합니다.)는 고객의 개인정보를 보호하고 적절히 관리함과 동시에 관련된 고충이나 문의에 신속하고 원활하게 대응하기 위하여, 한국의 개인정보보호법 제30조에 의거하여 다음과 같이 개인정보 처리방침(이하 ‘본 처리방침’ 이라 합니다.)을 정하여 공표합니다.
  2. 개인정보 이용의 목적, 항목 및 보존기간
    당사는 고객의 개인정보를 아래의 목적을 위해서만 수집하고 이용합니다. 이용목적이나 이용항목을 변경한 경우에는 개인정보보호법 제18조에 근거해 고객으로부터 별도 동의를 얻는 등 필요한 조치를 강구합니다.
    당사는 당사의 온라인 Web/어플리케이션 서비스에서 고객의 예약이나 웹 계정을 관리하거나 토요코인 클럽 카드 회원 서비스를 운영하며, 고객의 숙박 및 이에 부수되는 서비스 예약시, 회원등록시 그리고 당사의 시설 이용시에 다음의 개인정보를 수집합니다.
    구분 수집・이용목적 항목 보존기간
    숙박 및 부수적 서비스의 예약과 제공
    • 예약접수 및 그 관리
    • 음식물, 주차장의 제공
    • 물품판매
    주소, 성명, 성별, 생년월일, 국적, 전자우편 주소, 전화번호, 팩스번호, 우편물 송부처의 주소, 여권번호 및 사증(비자) 그리고 기타 정부발행 신분증명서 정보
    신용카드 번호, 은행계좌
    차량번호    		 예약 개시로부터 서비스 제공이 완료될 때까지.
    웹회원 계정
    • 계정 작성 및 그 관리
    • 본인확인
    주소, 성명, 성별, 생년월일, 국적, 전자우편 주소, 전화번호, 우편물 송부처의 주소
    숙박이력, 시설이용 상황, 각종 플랜의 이용이력, 상품구입 상황    		 계정 작성시부터 삭제시까지.
    개인회원제 서비스 가입・이용, 고충처리, 만족도 조사
    • 토요코인 클럽 카드 회원 서비스 제공
    • 정보주체로부터의 개인정보 열람, 정정, 삭제, 처리 정지 청구의 대응
    • 고객만족도 조사, 품질보증 조사
    공통항목
    주소, 성명, 성별, 생년월일, 국적, 여권번호, 전자우편 주소, 전화번호, 팩스번호, 우편물 송부처의 주소
    얼굴 사진

    법정대리인 정보
    회원이 14세 미만인 경우, 법정대리인의 성명, 생년월일, 국적, 전자우편 주소, 전화번호

    토요코인 클럽 카드 회원 계정
    여권번호 및 사증(비자) 그리고 기타 정부발행 신분증명서 정보

    코퍼레이트 비즈니스 회원 계정
    직업, 근무처 정보(회사명, 주소, 전화번호, 부서, 직위)    		 계정 작성시부터 삭제시까지.
    서비스 개선
    • 앙케이트의 실시
    • 서비스 이용정보(숙박이력, 시설이용 상황, 각종 플랜 이용이력, 상품구매 상황)의 파악
    		 주소, 성명, 성별, 국적, 여권번호, 전자우편 주소, 전화번호 어느 하나의 계정 작성시부터 그 삭제 후 1개월(복원이 불가능한 형태로 개인이 식별할 수 없도록 익명화함.)
    마케팅・광고에 대한 활용
    • 새로운 서비스나 신상품, 이벤트 정보제공, 캠페인 실시, 메일 매거진 송신, 타겟 광고의 발신, 송부
    • 고객별 이용상황 데이터의 이용
    • 시장조사
    		 주소, 성명, 성별, 생년월일, 국적, 여권번호, 전자우편 주소, 전화번호 어느 하나의 계정 작성시부터 삭제시까지.
    웹사이트의 관리
    • 웹사이트의 개발, 개선, 최적화
    • 개인별 맞춤 서비스 제공
    		 서비스 이용상황, 액세스 로그, 액세스 IP정보 3년
    시설의 안전관리
    • 수상한 물건이나 거동수상자 파악
    		 CCTV로 취득하는 모습, 행동정보 1개월

    상기 보존기간에도 불구하고 다음과 같이 당사가 상법 등의 관련법령 규정에 의해 보존의무를 지는 경우에는 그에 따라 고객의 개인정보를 보존합니다. 당사는 해당 개인정보를 보존목적으로만 이용합니다.
    1. 회사의 상업대장 및 업무에 관한 중요서류・전표에 관한 정보: 중요서류는 10년, 전표는 5년(상법)
    2. 모든 거래에 관한 장부 및 관련서류에 관한 정보: 5년(국세기본법, 법인세법)
    3. 계약 또는 청약철회에 관한 기록, 대금 및 재화 등의 공급에 관한 기록: 5년(전자상거래 등에서의 소비자 보호에 관한 법률)
    4. 소비자의 고충 또는 분쟁해결에 관한 기록: 3년(전자상거래 등에서의 소비자 보호에 관한 법률)
    5. 장부 및 세액표 또는 영수서: 5년(부가가치세법)
  3. 개인정보의 파기절차 및 방법
    당사는 다른 법령에 의해 의무적으로 개인정보를 보유하는 경우를 제외하고 개인정보의 보존기간 만료 또는 처리목적 달성 등 개인정보를 필요로 하지 않게 된 때에는 해당 개인정보를 지체없이 파기 또는 복원이 불가능한 형태로 개인이 식별할 수 없도록 익명화 합니다.
    전자 파일 형식의 기록・보존된 개인정보는 기록이 복구될 수 없도록 파기하고, 종이 문서에 기록・보존된 개인정보는 파쇄기로 처리하거나 소각하여 파기합니다.
  4. 개인정보 처리의 위탁
    당사는 고객의 개인정보 처리를 다음과 같이 외부 서비스 제공자에게 위탁합니다.
    위탁에 있어서는 개인정보보호법 제26조에 기하여 위탁한 사무의 수행을 목적으로 하는 이외의 개인정보의 취급을 금지, 기술적・관리상의 보호조치를 실시, 위탁처의 재위탁 제한과 재위탁처의 관리 및 감독, 손해배상 등의 책임에 관한 조항을 업무위탁계약서에 명기하고, 위탁처가 개인정보를 안전하게 처리하도록 감독합니다.
    위탁처명 위탁업무 내용 재위탁처가 있는 경우 그 명칭
    Amazon Web　Services, Inc. AWS를 사용한 데이터의 보관 -
    Google　Inc. 웹사이트 열람 이력의 수집, 분석 -
    주식회사 토요코인 IT 집객 솔루션 토요코인 그룹 전체의 예약 시스템 서포트, IT 인프라 보수 정비 -
    Microsoft Corporation 캠페인 실시 -
  5. 개인정보의 제3자 제공
    당사는 고객의 개인정보를 다음과 같이 제3자에게 제공하고, 공동 이용합니다. 당사 및 그 관련회사는 법령에 따라 고객의 개인정보를 적절히 관리하고 보호합니다.
    제공처 이용목적 제공하는 개인정보 항목 제공처의 보유 및 이용기간
    주식회사 토요코인 호텔 기획개발 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 기간과 같음
    Toyoko Inn International Limited (Japan Branch) 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호텔 세이토쿠 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 토요코인Jr. 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호스피탈 인 독쿄의과대학 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호스피탈 인 기획개발 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    세이토쿠 빌딩기획 주식회사 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    PHILIPPINE TOYOKO INN INC. 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    Mongolia Toyoko Inn LLC 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음

    고객은 당사의 개인정보보호 책임자 및 담당부서를 통하여 개인정보를 제3자에게 제공하는 것을 거부할 수 있습니다.
  6. 개인정보의 안전확보 조치
    당사는 고객의 개인정보의 분실, 도난, 누설, 변조, 훼손 등이 일어나지 않도록 고객의 개인정보의 안전성을 확보하기 위해 다음의 기술적・관리적 대책을 강구하고 있습니다.
    1. 기술적 대책
      • 고객의 고유식별정보나 신용카드 번호 등, 법률상 의무적으로 암호화 해야 하는 개인정보는 외부에서의 침입에 의해 고객의 개인정보가 유출된 경우에도 이용할 수 없도록 암호화하여 데이터베이스에 보관하고 있습니다.
      • 웹사이트를 통한 회원등록이나 로그인 등 고객정보를 입력・송신하는 구간에 관하여는, SSL 등의 암호화 통신에 의해 고객정보를 안전히 송신하기 위한 암호화 대책을 강구하고 있습니다.
      • 당사는 보안 솔루션을 도입하여 고객의 정보를 안전하게 관리하기 위해 바이러스 대책 프로그램을 설치하고, 개인정보 처리 시스템의 정기적인 갱신과 정기적인 점검, 그리고 필요에 따라 데이터베이스의 접근 제한 솔루션과 화면 캡쳐 방지 솔루션을 적용하고 있습니다. 또한 해킹 등의 외부침입에 대비하여 침입차단・감지 시스템을 도입하고 있습니다.
    2. 관리적 대책
      • 당사는 개인정보를 안전하게 보관하기 위해 사내에 정보관리규정을 제정하고, 개인정보 관리체제를 구축하여 운용하고 있습니다.
      • 당사는 고객의 개인정보를 취급하는 개인정보 취급자에 대하여 정기적으로 개인정보 보호 연수를 실시하여 고객정보의 중요성의 이해와 안전관리를 철저히 하고 있습니다. 또한 당사는 권한설정과 관리에 의해 고객의 개인정보에의 수상한 액세스나 유출을 최소한에 그치도록 하고 있습니다.
  7. 개인정보 자동수집의 설치・운용・거부에 관한 사항
    1. 당사는 유저인 고객에게 개인 맞춤 서비스를 제공하기 위해 이용정보를 수시 보존 및 취득할 목적으로 「쿠키」를 사용하는 경우가 있습니다.
      쿠키란, 브라우저에서 웹사이트를 열람한 때 작성되는 이용이력이나 입력내용 등의 데이터를 고객의 PC의 하드디스크에 일시적으로 보관해 두는 구조를 가리킵니다.
      • 쿠키의 사용목적
        쿠키는 고객이 방문한 각 서비스나 웹사이트의 방문 종류나 이용상황, 안전한 접속의 유무를 식별함으로써 고객에게 최적화된 정보를 제공하기 위해 사용됩니다. 고객은 쿠키를 인스톨할지 여부를 선택할 권리가 있습니다. 때문에 웹사이트에서 옵션을 설정함으로써 고객은 모든 쿠키를 허용하거나 쿠키가 저장될 때마다 확인하거나 또는 모든 쿠키의 저장을 거부할 수 있습니다.
      • 쿠키 설정을 거부하는 방법
        고객이 사용하는 웹 브라우저의 옵션을 선택함으로써 모든 쿠키를 허용하거나 쿠키가 저장될 때마다 확인하거나 모든 쿠키의 저장을 거부할 수 있습니다.
        ※설정방법
        Microsoft Edge: 웹 브라우저의 상부에 있는 설정 > 쿠키 및 사이트 권한 > 설정방법을 선택함.
        Google Chrome: 웹 브라우저 상부에 있는 설정 > 개인 정보 보호 및 보안 > 쿠키나 기타 사이트 데이터 설정방법을 선택함.
    2. 당사는 서비스 이용상황을 파악하여 서비스의 편리성을 향상시키기 위해 Google사가 제공하는 Google 애널리틱스를 이용하고 있습니다.
      • Google 애널리틱스의 사용목적
        Google 애널리틱스는Cookie 등을 이용하여 특정 개인을 식별하는 정보를 포함하지 않는 형태로 열람이력을 수집, 분석하고 당사는 그 결과를 취득합니다. 당사는 고객의 이용상황을 파악함으로써 서비스의 개발, 개선 등에 이용할 수 있습니다.
      • Google 애널리틱스에 의한 정보처리를 거부하는 방법
        Google 애널리틱스는 다음의 Google 애널리틱스 차단 브라우저 부가 기능에서 브라우저의 애드온 설정을 변경함으로써 Google 애널리틱스에 의한 정보처리를 거부할 수 있습니다. 또한 Google 애널리틱스에 의해 수집되는 정보는 Google사의 개인정보 처리방침에 기해 관리됩니다.
        Google 애널리틱스 서비스 약관
        https://www.google.com/analytics/terms/kr.html
        Google 개인정보 처리방침
        https://www.google.com/intl/ko/policies/privacy/
        Google 애널리틱스 차단 브라우저 부가 기능
        https://tools.google.com/dlpage/gaoptout?hl=ko
        Google의 서비스를 사용하는 웹사이트 또는 앱의 정보를 사용하는 방법
        https://policies.google.com/technologies/partner-sites?hi=ko
        또한 고객은 웹 브라우저나 모바일 단말에서 옵션을 설정함으로써 Google 애널리틱스의 광고기능을 차단할 수 있습니다.
        ※설정방법
        Google Chrome: 설정 > Google 계정관리 > 데이터 및 개인 정보 보호 > 개인 맞춤 광고 > 개인 맞춤 광고 표시를 사용 중지 함.
        Android: 설정 > 보안 및 개인정보 보호 > 기타 개인정보 설정 > 광고 > 광고 개인 정보 보호 > 사용 안함으로 해 주십시오.
        iOS: 설정 > 개인 정보 보호 > Apple 광고 > 맞춤형 광고.
        Microsoft Edge: 브라우저 우상단에 표시되어 있는 「…」 > 확장 > 확장관리 > 「Google 웹로그 분석 차단 추가 기능 (Google 제공)」을 켜 주십시오.
  8. 행동정보의 수집, 이용, 제공 및 거부에 관한 사항
    1. 행동정보의 처리에 관하여
      당사는 고객이 당사 서비스를 이용하시는 과정에서 정보주체에게 최적화된, 커스터마이즈 된 서비스나 특전의 제공, 그리고 온라인상의 커스터마이즈 된 광고를 제공하기 위해 행동정보를 수집하고 사용합니다. 행동정보의 수집에 있어서는 온라인상의 커스터마이즈 된 광고에 필요한 최소한의 행동정보만을 수집하며, 사상, 신조, 가족, 학력, 병력, 기타 사회활동이력 등 개인의 권리나 이익 또는 프라이버시를 명백히 침해할 우려가 있는 민감한 행동정보는 수집하지 않습니다.
    2. 거부의 방법(표준적인 방법을 기재하고 있습니다. 「설정방법」은 어플리케이션이나 브라우저의 버전에 따라 상이한 경우가 있습니다.)
      • 모바일 어플리케이션
        모바일 어플리케이션은 온라인의 퍼스널라이즈 된 광고를 위해 광고식별자를 수집하여 이용합니다. 고객은 모바일 디바이스의 설정을 변경함으로써 어플리케이션 내의 퍼스널라이즈 된 광고를 블록 할 수 있습니다.
        ※설정방법(모바일 OS의 버젼에 따라 메뉴나 방법이 다소 상이할 수 있습니다.)
        Android: 설정 > 보안 및 개인정보 보호 > 기타 개인정보 설정 > 광고 > 광고 ID 재설정 광고 ID 삭제를 사용 안함으로 해 주십시오.
        iPhone: 설정 > 개인 정보 보호 > 추적 > 앱이 추적을 요청하도록 허용 기능을 꺼 주십시오.
      • 웹 브라우저
        고객은 웹 브라우저의 Cookie 설정을 변경함으로써 온라인상의 커스터마이즈 된 광고를 블록 할 수 있습니다. 또한 Cookie의 설정을 변경하면 웹 사이트에의 자동 로그인 등 일부 서비스의 이용에 영향이 있을 수 있습니다.
        ※설정방법
        Microsoft Edge; 오른쪽 상단의 「…」를 클릭하고 설정을 선택 > 개인 정보, 검색 및 서비스 > 추적 방지 섹션에서 「InPrivate를 검색할 때 항상 "엄격" 추적 방지 사용」을 꺼 주십시오.
        Google Chrome; 오른쪽 상단의 「⁝」를 클릭하고 설정을 선택 > 개인 정보 보호 및 보안 > 「서드 파티 쿠키 차단」을 선택.
        Safari：「설정」→「개인정보 보호」탭→「Web사이트 추척」을 꺼 주십시오.
  9. 고객 및 법정대리인의 권리의무 및 권리행사 방법
    고객 및 법정대리인(고객이 14세 미만의 아동인 경우)은 언제든 당사에 연락하여 개인정보의 수집, 이용, 동의를 철수하거나 개인정보에의 액세스, 정정, 삭제, 처리의 정지를 요구하는 등의 권리를 행사할 수 있습니다.
    당사가 이들 요구를 받거나 고객이 권리를 행사한 때에는, 본인확인절차를 거친 후 지체없이 대응합니다.
    1. 요구나 권리행사 방법
      당사 웹사이트에 온라인으로 액세스하는 방법 또는 당사의 개인정보보호 담당자에게 서면, 전화, 전자우편 등으로 연락하는 방법에 의할 수 있습니다.
    2. 당사의 대응
      • 당사는 고객의 권리에 따라 액세스, 정정, 삭제 또는 처리의 정지를 요구한 사람이 본인 또는 그 정당한 대리인임을 확인합니다.
      • 개인정보의 열람 및 처리의 정지 요구는 개인정보보호법 제35조 제4항 및 제37조 제2항에 의해 제한되는 경우가 있습니다.
      • 다른 법령에 의해 수집대상으로 되어 있는 개인정보의 정정, 삭제 요구는 불가능합니다.
      • 당사는 고객으로부터 개인정보의 오류 정정의 요구가 있는 경우, 오류의 정정이 완료될 때까지 해당 개인정보를 이용합니다. 정정의 시점에서 당사가 해당 개인정보를 이미 제3자에게 제공하고 있는 경우에는 해당 제3자에게 지체없이 통지하여 오류를 시정합니다.
      • 당사는 고객 또는 고객의 법정대리인이 개인정보의 처리에 관하여 한 동의를 철수한 경우에는 지체없이 해당 개인정보를 파기하나, 관계법령에 의해 보유할 의무가 있는 경우에는 본 처리방침 「２．개인정보 이용의 목적, 항목 및 보존기간」에 따라 취급하며, 필요한 범위에서만 열람, 이용할 수 있기 위한 조치를 강구합니다.
  10. 고객의 권리이익 침해에 대한 구제조치
    고객은 개인정보 침해에 관한 피해구제나 상담에 관하여 다음 기관에 문의할 수 있습니다.
    • 개인정보침해 신고센터(한국 인터넷 진흥원 운영)
      • 업무내용: 개인정보 침해 통보, 상담
      • 웹사이트: privacy.kisa.or.kr
      • 전화번호: 118(국번 없이)
    • 개인정보 분쟁 알선 위원회
      • 담당업무: 개인정보 분쟁 알선 신청, 단체 분쟁 알선(민사해결)
      • 웹사이트: www.kopico.go.kr
      • 전화번호: (국번 없이)1833-6972
    • 대검찰청: 1301(www.spo.go.kr)
    • 경찰청: 182(ecrm.cyber.go.kr)
    • 일본국의 개인정보보호 위원회
      • 업무내용: 개인정보 침해 통보, 상담
      • 웹사이트: https://www.ppc.go.jp
      • 전화번호: +81 3-6457-9849
  11. 개인정보보호 책임자(문의)
    당사는, 당사의 개인정보 처리가 적절히 이루어지도록 책임을 지는 개인정보보호 책임자 및 담당자를 정하고 있습니다.
    개인정보보호 책임자：아베 마사토시

    고객은 당사가 처리하는 고객의 개인정보에 관한 질문, 고충, 침해구제, 정보주체로서의 권리행사에 관하여 상기 개인정보관리 책임자에게 문의할 수 있습니다. 당사는 고객으로부터의 문의에 지체없이 답변하고 처리합니다.

    개인정보보호 담당자：나 은조
    연락처：privacy@dummytoyoko-inn.com
  12. 개인정보의 국제이전
    당사는 고객의 개인정보를 다음과 같이 한국 외에 이전합니다.
    당사는 여기에 기재된 사항에 변경이 있는 경우에는 고객에게 통지하고 그 동의를 얻는 것으로 합니다.
    이전을 받을 자와 연락처 이전하는 국가 이전목적과 방법 이전항목 이용목적 처리기간
    Amazon Web　Services, Inc.
    https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice_Korean_2023-09-22.pdf    		 EU
    일본    		 필요에 따라 정보 네트워크를 통한 데이터의 이전 본 처리방침 기재 개인정보 AWS 서비스의 제공 및 수행 본 처리방침 기재와 같음
    Google Inc.
    https://policies.google.com/privacy?hl=ko    		 미국 필요에 따라 정보 네트워크를 통한 데이터의 이전 열람이력을 포함하는Cookie 등으로부터 취득되는 정보 당사 서비스 이용상황의 파악
    당사 서비스의 편리성 향상    		 열람이력을 분석하여 당사에 결과를 송부할 때 까지
    주식회사 토요코인
    연락처는 본 처리방침 기재와 같음    		 일본 본 처리방침 기재 정보취득시에 정보 네트워크를 통한 이전 본 처리방침 기재 개인정보 본 처리방침 기재 이용목적 본 처리방침 기재와 같음
    주식회사 토요코인 호텔 기획개발
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    Toyoko Inn International Limited
    (Japan Branch)
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호텔 세이토쿠
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 토요코인Jr.
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호스피탈인 독쿄의과대학
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    주식회사 호스피탈인 기획개발
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    세이토쿠 빌딩 기획 주식회사
    연락처는 주식회사 토요코인과 같음    		 일본 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    PHILIPPINE TOYOKO INN INC.
    연락처는 주식회사 토요코인과 같음    		 필리핀 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    Mongolia Toyoko Inn LLC
    연락처는 주식회사 토요코인과 같음    		 몽골 주식회사 토요코인이 취득한 때에 데이터를 공유함 본 처리방침 기재 개인정보와 같음 본 처리방침 기재 이용목적과 같음 본 처리방침 기재 기간과 같음
    Microsoft Corporation
    https://privacy.microsoft.com/ja-jp/privacystatement#mainhowtocontactusmodule    		 미국 필요에 따라 정보 네트워크를 통한 데이터 이전 주소, 성명, 성별, 전자메일 주소, 전화번호 캠페인의 실시 캠페인 시작부터 그 종료까지

    고객은 당사의 개인정보보호책임자 및 담당부서를 통해 개인정보의 국외이전을 거부할 수 있습니다. 다만, 고객이 개인정보의 국외 이전을 거부하는 경우 토요코인 앱에서 제공하는 서비스를 이용할 수 없습니다.
  13. 개인정보 처리방침의 변경
    당사는 본 처리방침을 변경하는 경우에는 사전에 웹사이트상으로 변경내용, 변경이유 및 변경된 처리방침의 발효일시를 공지한 후 실시합니다.

고정형 영상정보처리기기 운영, 관리 방침

토요코인 코리아(이하 “당사”라고 한다)는 영상정보처리기기 운영, 관리 방침을 통해 당사에서 처리하는 영상정보가 어떠한 용도와 방식으로 이용, 관리되고 있는지 알려드립니다.

  1. 고정형 영상정보처리기기의 설치 근거 및 설치 목적
    당사는 개인정보 보호법 제25조 제1항에 따라 다음과 같은 목적으로 영상정보처리기기를 설치, 운영합니다.
    - 시설안전 및 화재 예방
    - 고객의 안전을 위한 범죄 예방
    - 차량도난 및 파손방지
    ※ 주차대수 30대를 초과하는 규모의 경우 「주차장법 시행규칙」 제6조 제1항을 근거로 설치, 운영 가능
  2. 설치 대수, 설치 위치 및 촬영범위
    호텔 설치 대수 설치 위치 및 촬영범위
    토요코인 부산중앙역 1113 호텔 외부, 로비, 프런트, 승강기 내, 주차장, 각 층 복도
    토요코인 부산역1
    토요코인 서울동대문1
    토요코인 부산서면
    토요코인 대전정부청사앞
    토요코인 부산해운대2
    토요코인 인천부평
    토요코인 서울강남
    토요코인 서울동대문2
    토요코인 대구동성로
    토요코인 울산삼산동
    토요코인 서울영등포
    토요코인 창원

  3. 관리책임자 및 접근권한자
    귀하의 영상정보를 보호하고 개인영상정보와 관련한 불만을 처리하기 위하여 아래와 같이 개인영상정보 관리책임자 및 접근권한자를 두고 있으며, 접근권한자를 명시하고 있습니다.
    호텔 관리 책임자 및 접근권한자 직위 연락처
    토요코인 부산중앙역 김원 지배인 051-442-1045
    토요코인 부산역1 이은경 051-466-1045
    토요코인 서울동대문1 김지은 02-2138-1045
    토요코인 부산서면 김나영 051-638-1045
    토요코인 대전정부청사앞 김은경 042-545-1045
    토요코인 부산해운대2 박순연 051-741-1045
    토요코인 인천부평 전은경 032-527-1045
    토요코인 서울강남 노영희 02-3472-1045
    토요코인 서울동대문2 박성아 02-2272-1045
    토요코인 대구동성로 사카이 미키 053-428-1045
    토요코인 울산삼산동 우정화 052-257-1045
    토요코인 서울영등포 조정민 02-6959-1045
    토요코인 창원 박주향 055-282-1045

  4. 영상정보의 촬영시간, 보관기간, 보관장소 및 처리방법
    촬영시간 보관기간 보관장소
    24시간 촬영일로부터 30일 기계실

    - 처리방법: 개인영상정보의 목적 외 이용, 제3자 제공, 파기, 열람 등 요구에 관한 사항을 기록, 관리하고 보관기간 만료 시 복원이 불가능한 방법으로 영구 삭제(출력물의 경우 파쇄 또는 소각)합니다.
  5. 고정형 영상정보처리기기 설치 및 관리 등의 위탁에 관한 사항
    당사는 영상정보 모니터 감시 등을 직접 운영하고 있으며 관계 법령에 따라 개인정보가 안전하게 관리될 수 있도록 필요한 사항을 규정하고 있습니다.
  6. 개인영상정보의 확인 방법 및 장소에 관한 사항
    - 확인 방법: 영상정보 관리책임자에게 미리 연락하고 당사를 방문하시면 확인 가능합니다.
    - 확인 장소: 각 호텔의 기계실
  7. 정보주체의 영상정보 열람 등 요구에 대한 조치
    귀하는 개인영상정보에 관하여 열람 또는 존재확인, 삭제를 원하는 경우 언제든지 영상정보처리기기 운영자에게 요구하실 수 있습니다. 단, 귀하가 촬영된 개인영상정보 및 명백히 정보주체의 급박한 생명, 신체, 재산의 이익을 위하여 필요한 개인영상정보에 한정됩니다. 당사는 개인영상정보에 관하여 열람 또는 존재확인, 삭제를 요구한 경우 지체 없이 필요한 조치를 하겠습니다.
  8. 개인영상정보의 안전성 확보조치
    당사는 처리하는 영상정보는 암호화 조치 등을 통하여 안전하게 관리되고 있습니다. 또한 당사는 개인영상정보보호를 위한 관리적 대책으로서 개인정보에 대한 접근 권한을 차등부여하고 있고, 개인영상정보의 위, 변조 방지를 위하여 개인영상정보의 생성 일시, 열람 시 열람 목적, 열람자, 열람 일시 등을 기록하여 관리하고 있습니다. 이 외에도 개인영상정보의 안전한 물리적 보관을 위하여 잠금 장치를 설치하고 있습니다.
  9. 영상정보처리기기 운영, 관리방침 변경에 관한 사항
    이 영상정보처리기기 운영, 관리방침은 2024년 3월 13일에 제정되었으며 법령ㆍ정책 또는 보안기술의 변경에 따라 내용의 추가, 삭제 및 수정이 있을 시에는 사전에 당사 홈페이지를 통해 변경사유 및 내용 등을 공지하도록 하겠습니다.
    - 공고일자: 2024년 3월 13일 / 시행일자 : 2024년 3월 13일

Terms of Use of Sleep PJ

Chapter 1   General

Article 1 : (Application)
These Terms of Use of Sleep PJ (hereinafter referred to as "Terms") set forth the terms and conditions (including, but not limited to, the terms and conditions of use, etc.) relating to the use of the "Sleep PJ" services (hereinafter referred to as "Services") operated and provided by Toyoko Inn Co., Ltd. (hereinafter referred to as "Toyoko Inn") and apply to all customers who use the Services.
Article 2 : (Objectives and Purposes)
The Services allow a customer staying at a hotel of Toyoko Inn to obtain the results of the analysis and visualization of the sleep state of the customer on the day of his/her stay through Toyoko Inn’s application, and Toyoko Inn provides the Services in accordance with these Terms. The Services may be provided only at certain hotels of Toyoko Inn.
Article 3 : (Terms)
  1. Toyoko Inn will provide the Services in compliance with applicable laws and regulations.
  2. In using the Services, in addition to these Terms, various terms and conditions, terms, precautions for use, guidelines, etc. specified by Toyoko Inn (including any notices given to users by Toyoko Inn from time to time; hereinafter collectively referred to as the “Various Terms" and, together with these Terms, collectively referred to as “Terms, etc.”) shall apply together with these Terms.
  3. Toyoko Inn may amend these Terms, etc. in accordance with laws and regulations without the customer’s consent. In such a case, the content and terms of provision of the Services shall be in accordance with the amended Terms, etc.
  4. Customers will be notified of amendments to these Terms and other important matters, etc. concerning the Services by way of postings made on Toyoko Inn's official website or the dedicated application provided by Toyoko Inn. However, any amendment to these Terms shall become effective upon the arrival of the relevant effective date after the content of the amended Terms and the effective date of such amendments are made known in advance on the relevant website or application.
Article 4 : (Application for Use)
  1. The Services are for Toyoko Inn Club card members only. Some services are also available to customers who have an official Toyoko Inn account.
  2. A customer who wishes to use the Services must agree to these Terms in advance and may not use the Services without agreeing to these Terms. The customer must agree to these Terms at the time of booking or checking into a certain hotel where the Services are available. An application for the use of the Services shall be completed when the customer has agreed to these Terms and has completed checking into a hotel that provides the Services.
  3. If Toyoko Inn determines that a customer who has applied to use the Services falls under any of the following items, Toyoko Inn may refuse to provide the Services to such customer without assuming any responsibility.
    1. If the customer has committed any act in the past that violates or is likely to violate these Terms, etc.;
    2. If the customer has violated, is in violation of, or is likely to violate any of terms of use in using any service provided by Toyoko Inn other than the Services;
    3. If the customer is an Antisocial Force (meaning, collectively, an organized crime group (meaning an organized crime group as prescribed in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991)), an organized crime group member (meaning an organized crime group member as prescribed in Article 2, Item 6 of said Act), a company related to an organized crime group, a corporate racketeer, a rogue person or group proclaiming to be a social activist, a rogue person or group proclaiming to be a political activist, an organized special intellectual crime group, and any other person equivalent thereto as well as a person who has a close relationship with such persons.);
    4. If the provision of the Services by Toyoko Inn to such customer interferes with the performance of Toyoko Inn's business; or
    5. In any other cases Toyoko Inn deems inappropriate.

Chapter 2   Description of the Services

Article 5 : (Composition of the Services)
The Services shall consist of the services set forth in the following Items:
  1. Monitoring of the customer's own sleep state
    The customer can learn about his/her own sleep state from the results of the analysis of data measured by “Sleep Monitor 02", which is a sleep measurement device installed in the bedding of the guest room (hereinafter referred to as "Sleep Monitor").
  2. Various content services aimed at improving sleep and health
    Based on the sleep state of the customer described in the preceding item, Toyoko Inn will provide various content aimed at improving sleep and health.
  3. Any other services specified by Toyoko Inn
Article 6 : (Required Content)
The customer is required to download the "Hotel Toyoko Inn Official App" (hereinafter referred to as the "Toyoko Inn App") in order to receive the services described in the preceding article.

Chapter 3   Data Handling

Article 7 : (Measuring and Generating Data)
  1. The Sleep Monitor built into the bedding installed in the guest room and sold by KDDI CORPORATION (hereinafter referred to as "KDDI") measures data such as the heart rate and body pressure of the customer while he/she is sleeping. Measured data, Sleep Monitor identifiers (hereinafter referred to as "Device ID"), authentication identifiers and log information (hereinafter collectively referred to as "Measured Data, etc.") are sent to facilities in Japan managed by KDDI. The Measured Data, etc. sent to KDDI will not include information that can identify an individual.
  2. KDDI creates data showing sleep state based on the Measured Data, etc. (hereinafter collectively referred to as "Sleep Data"), analyzes sleep state using the Sleep Data, and sends to Toyoko Inn the analysis results, which are linked to the Device ID and authentication identifier of the Sleep Monitor.
  3. In the Services, Toyoko Inn links the results in the preceding paragraph sent from KDDI to the customer's identification information and displays such results on its "Toyoko Inn App", and only Toyoko Inn retains information that identifies the customer, Measured Data, etc. and Sleep Data. KDDI will not retain any information that can identify the customer.
Article 8 : (Data Use and Protection)
  1. Toyoko Inn and KDDI will handle any information related to the customer obtained in providing the Services in an appropriate manner in accordance with the following terms and policies:
    ■ Handling by Toyoko Inn: Toyoko Inn Privacy Policy
    *Handling of Personal Information
      https://www.toyoko-inn.com/privacy_policy/
    ■ Handling by KDDI: Privacy Policy prescribed by KDDI
    *KDDI Privacy Policy
      https://www.kddi.com/corporate/kddi/public/privacy/
  2. Toyoko Inn may use the information on the customer, Measured Data, etc., Sleep Data obtained through the provision of the Services and the results of the analysis and processing thereof, after anonymizing the same so as not to identify the customer, for the purposes specified in each of the following items and to the extent necessary for the execution of Toyoko Inn’s business:
    1. Effectiveness evaluation, function improvement and quality improvement of the various functions of the Services and the services provided mainly by Toyoko Inn;
    2. Measurement and analysis of the usage of the Services and the services provided mainly by Toyoko Inn;
    3. Investigation and response to failures and defects in the Services and the services provided mainly by Toyoko Inn; and
    4. Statistical analysis for the purpose of developing new functions or marketing activities for the Services and the services provided mainly by Toyoko Inn, or development, research, and service improvement of new services.
  3. Toyoko Inn may disclose to its contractors information on the customer, Measured Data, etc., Sleep Data obtained through the provision of the Services and the results of the analysis and processing thereof, and anonymized information thereof to the extent necessary for the purposes set forth in the preceding paragraph.

Chapter 4   General Terms

Article 9 : (Outsourcing)
Toyoko Inn may outsource part of the Services to a third party.
Article 10 : (Discontinuation, Suspension, etc. of Provision of the Services)
  1. Toyoko Inn does not undertake to provide the Services on a permanent basis and may change all or part of the content of the Services or discontinue providing the Services without giving prior notice of or disseminating the same to the customers.
  2. Toyoko Inn may suspend or temporarily cease the provision of all or part of the Services without the consent of the customer in any of the following cases:
    1. If there is any malfunction of devices such as the Sleep Monitor;
    2. If there is any failure in the system of the Services of Toyoko Inn and KDDI;
    3. If the provision of the Services becomes impossible or difficult due to force majeure such as a fire, power outage, natural disaster or other causes not attributable to Toyoko Inn;
    4. If Toyoko Inn determines that the provision of the Services will interfere with the execution of Toyoko Inn’s business; or
    5. In any other cases where Toyoko Inn determines that it is necessary to suspend or temporarily cease the provision of the Services based on reasonable grounds.
  3. Toyoko Inn will not be liable to customers or any third party for any change in the content of the Services or the discontinuation, suspension, or cessation of the Services under the preceding two paragraphs.
Article 11 : (Termination of Use of the Services)
  1. If the customer cancels his/her Toyoko Inn Club Card membership, he/she will not be able to use the Services.
  2. If Toyoko Inn determines that the customer falls under any of the following items, Toyoko Inn may terminate the use of the Services by such customer and revoke such customer’s eligibility to use the Services without requiring any procedures such as notice or demand:
    1. If the content of the application for use and other customer information provided to Toyoko Inn are found to be false, incomplete, or likely to be false or incomplete;
    2. If the customer violates or is likely to violate the provisions of these Terms, etc., and fails to correct such violation despite being requested to do so by Toyoko Inn;
    3. If the customer is found to be an Antisocial Force;
    4. In any other cases where he/she is deemed to be inappropriate as a customer by Toyoko Inn.
Article 12 : (Prohibited Acts)
The customer shall not engage in any acts set forth in the following items:
  1. Any act that causes a third party other than the customer to use or attempt to use the Services;
  2. Any act of using the Services for profit;
  3. Any act that requires the provision of services beyond the content described in these Terms, etc., or any act similar thereto;
  4. Any act that defames Toyoko Inn or any person using the Services;
  5. Any act that damages or is likely to damage the reputation, character, etc. of Toyoko Inn or any person using the Services;
  6. Any act that infringes or may infringe on copyrights, intellectual property rights or other rights held by Toyoko Inn or any person who uses the Services;
  7. Any act that causes or is likely to cause Toyoko Inn or any person who uses the Services to suffer a disadvantage or damage;
  8. Any act that interferes with or disrupts the use or enjoyment of the Services by any other customer of the Services or the provision of the Services by Toyoko Inn;
  9. Any act that is contrary to public order and morals, including crime and anti-social acts or any act related thereto;
  10. Any act that violates or is likely to violate laws and regulations; or
  11. Any other acts Toyoko Inn deems inappropriate.
Article 13 : (Compensation for Damage)
Even if the customer suffers any damage due to the use of the Services or inability to use the Services, Toyoko Inn will not compensate for such damage. However, if the damage is due to Toyoko Inn's willful misconduct or gross negligence, Toyoko Inn will compensate the customer for such damage up to the amount of fees incurred by the customer to receive the Services.
Article 14 : (Matters to Note)
  1. The Services do not constitute medical treatment or the practice of medicine
  2. Since the Sleep Monitor is not a medical device, it cannot be used for diagnosis, treatment, cure or prevention.
  3. Toyoko Inn and KDDI do not warrant the safety, accuracy, reliability, or usefulness of the Services, or the suitability, etc. of the Services for any particular purpose intended by the customer.
  4. Toyoko Inn and KDDI will not be liable in any way except as set forth in the proviso to the preceding article.
  5. Except as set forth in the preceding article, Toyoko Inn will not be responsible for any objections, complaints and claims, etc. beyond the scope set forth in these Terms, etc.
Article 15 : (Severability)
Even if any provision of these Terms, etc. or any part thereof is determined to be invalid or unenforceable based on laws and regulations, the remaining provisions of these Terms, etc. shall continue to be valid.
Article 16 : (No Assignment)
The customer shall not assign all or any part of his/her rights and obligations under these Terms, etc. to a third party or provide them as security for himself/herself or a third party.
Article 17 : (Court of Competent Jurisdiction)
The Tokyo District Court shall be the exclusive court of jurisdiction in the first instance for any litigation arising in connection with the Services.

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