Guide to Using Toyoko Inn Hotels - Important Points about Reservations and Lodgings

Check-in is from 16:00. You can go through check-in procedures before 16:00, however you will not be able to enter your room until 16:00.
Check-In for Toyoko Inn Club members is 15:00(Club benefit since April, 2003).
Payment for your stay is made at check-in. A receipt will be ready for you at check-out.
Please be aware Toyoko Inn requires that foreign nationals allow their passport information to be photocopied.

There is no curfew for guests who have already checked in.
Please leave your key at the front desk when leaving the hotel.
There is a Toyoko Inn Club corner at the front desk. Club members only need to fill in their member number and name for easy check-in.
Female guests will receive a Ladies Set upon check-in, and may request an additional set daily at the front desk from the second day of a multiple-night stay.
Guests who would like a bar of soap or shower cap can ask for them at the front desk.
We request that you visit the front desk to borrow any items.
Services that require a fee (photocopying, fax, dry cleaning, parcel delivery, massages, etc.) are handled by the front desk.

The Toyoko Inn policy will consider your reservations as cancelled if you do not check-in by your indicated arrival time and have not contacted the hotel.
Always contact the hotel if you will arrive later than the planned time.
You will be charged a cancellation fee if you do not arrive by 16:00 on the day of your reservation. A cancellation fee of 50% is charged between 16:00 and 22:00, while the cancellation fee after 22:00 is 100%.

Check-out is 10:00.
If you do not check out by the appointed time, you will be charged an additional fee for late check-out. Between 10:00 and 14:00, this fee is 1,050 yen per hour. After 14:00, if the hotel is not fully booked, you will be charged the full cost of an additional night. Late-check outs are not allowed when the hotel is fully booked.
The cost of any phone calls will be added to your bill at check-out.

Unless you make a specific request, room cleaning will be finished by 16:00. Please apply to the front desk if you require your room to be ready at an earlier time.

Sleep-sharing is allowed only for elementary school children or younger. Junior high school students are considered as adults.
Sleep-sharing is limited to one child per bed. Therefore, one child is allowed to sleep-share in a double room and two children are allowed to sleep-share in a twin room.
There is no charge for children who sleep-share. However, amenity goods and a pillow will not be provided, but can be supplied for a fee of 1,050 yen.

* Roll-away or extra beds are not available.