The Toyoko Inn policy will consider your reservations as cancelled if you do not check-in by your indicated arrival time and have not contacted the hotel.Always contact the hotel if you will arrive later than the planned time.
You will be charged a cancellation fee if you do not arrive by 16:00 on the day of your reservation. A cancellation fee of 50% is charged between 16:00 and 22:00, while the cancellation fee after 22:00 is 100%.
If you do not check out by the appointed time, you will be charged an additional fee for late check-out. Between 10:00 and 14:00, this fee is 1,050 yen per hour. After 14:00, if the hotel is not fully booked, you will be charged the full cost of an additional night. Late-check outs are not allowed when the hotel is fully booked.
The cost of any phone calls will be added to your bill at check-out.